Ladlee Direct Reviews Summary

Customer Service

Pros:

• "The assistants were really helpful in finding a suitable outfit."
• "We were helped and guided by Bhavika who was very helpful."
• "The service I had was fantastic. I was greeted by Meena who was so helpful."
• "The service provided by the staff was truly top-notch. Mina, in particular, was exceptionally patient."
• "Jayna served us today and was so helpful."
• "Ladlee is always our first stop for Indian wedding shopping and never lets us down."
• "The staff are very good and help you throughout."
• "A lady called Jayna was very helpful, she made my wife try the dress as well and she gave me a good discount."

Cons:

• "Unfortunately, a sensor tag was left on one of my outfits... It has been awful dealing with their customer service."
• "They are eager to sell the product and promise you that if anything doesn't fit etc I can return for refund or exchange... I would not buy from them again."
• "So I drove the hour back here again today to get it returned, but they don't accept returns."
• "The old lady serving us, was huffing and puffing as if it was too much work to show us the sarees."
• "SERVICE DISGUSTING AND VERY RUDE STAFF..!!"
• "Awful service by lady in beige suit yesterday. Shouting at us for trying on more than 1 outfit! Absolutely disgusting."
• "Unhelpful, rude, dishonest. This store does not do customer service."
• "Unfriendly customer service, speak rudely to customer,unhappy to fold the clothes."

Product Quality and Selection

Pros:

• "The outfits are beautiful and quality is great."
• "The store boasts a wide array of high-quality clothing options, each available in various styles and colours."
• "Ladlee... It’s amazing with a great collection of traditional clothing for men and women."
• "Bought 3 outfits and absolutely loved them."
• "Lovely, caring and attentive staff... The range of styles and colours was excellent."
• "The quality of the kurtas was excellent and Dhaval was very helpful."
• "Amazing store and staff. Lovely Asian clothes for a Nepali wedding party."
• "Excellent quality and fantastic unique designs."

Cons:

• "The lady was quite rude and hardly apologised for their mistake which cost me time and not being able to wear the outfit for the wedding."
• "We realised that one of the kurta out of 6 had dark / burnt looking marks on them."
• "Really bad customer service and the quality of the clothes are the worst."
• "On one occasion I bought an outfit for My wife For my bothers wedding, spent over£400 for it, and had some shoes for my son's to wear... The shoes I bought the sole came off."
• "We had bought menswear for festival. There were no instructions supplied designer buttons snapped while using very first time."
• "Bought a salwar suit for myself did not notice it had was torn from the back the very next day when i wore it my mother noticed it."

Pricing and Value

Pros:

• "I bought two outfits at such a reasonable price I am so happy with my purchases."
• "Very reasonably priced with a wide variety of colours and styles."
• "Bought 6 outfits for my brothers wedding and Jayna was great... The outfits are beautiful."
• "They have options for all types of occasions and over a wide budget range."
• "Very affordable prices, beautiful outfit and lovely customer service."

Cons:

• "But quite frankly I would not buy from them again. They did not make clear the refund exchange policy clear when I was buying."
• "Some of the prices are high but I would say the quality is good."