Primark Reviews Summary

Store Layout and Navigation

Pros:

• "It's Massive. Not a place I've visited in many a year, but it's easy to see the attraction."
• "The store is on 2 levels with children's things on the upper level, everything else on the lower level including an extensive home section."
• "The Store Is Layed Out Nicely. Very Spacious And Set Perfectly."
• "It was easy to navigate with escalators to take you upstairs and downstairs."
• "The store was well-organized and easy to navigate, with plenty of stock available."
• "The best Primark by far is in Merry Hill shopping centre. Lovely and clean/tidy."
• "Must say it always looks clean and organised."

Cons:

• "It can be tricky to find what your looking for as signage is not as clear as it should be."
• "Its all over the place. It needs lines like an airport or hospital."
• "A little confusing as a store."
• "Layout is a bit confusing. With women's scattered all over the place."
• "Merry hill store is a bit of a rabbit Warren."
• "New layout a complete disaster appears to look a lot more crammed.. Couldn't find anything in a size 12 what I wanted stocks appear to be low."
• "It's not even big but its the worst layout on west midlands soil."

Customer Service

Pros:

• "The staff were also friendly and helpful, providing assistance when I needed it."
• "The staff was quick and efficient."
• "Staff are friendly and helpful if need help."
• "Staff always serve you quick and are helpful on the shop floor. They are always willing to go and look for things you ask for."
• "He took the time to chat with me, even though the store was very busy, and was the most friendly, caring and pleasant assistant I have ever met."
• "Frank is a very polite and helpful staff member, he is an asset to your team."
• "A young lad called Leon in the Men's Department was excellent today. He really went out of his way to get a shirt I'd described."

Cons:

• "Usually the cleanest primark. However employ people with 0 customer service skills."
• "Usual great value, shame staff not as switched on."
• "Impossible to distance downstairs at it comes to a bottle neck around ladies and men's clothing."
• "Asked a staff member where an item was but she said she didn't know, so asked another staff member but they didn't want to know or help me."
• "One word chaotic, ques are terrible and never enough on the tills."
• "Absolute disgusting staff. I tried to return an item my son received for Christmas as it was too big. I was rudely declined as the person who brought the gift lost their receipt."
• "Shocking arrogant behaviour from the supervisor and manager."

Product Range and Stock

Pros:

• "Great store with loads of choice of clothes for all ages and home and beauty section."
• "Huge variety at this store."
• "I'm especially impressed with the pyjamas and socks made from recycled plastic!"
• "Massive stores with a great range of clothing."
• "Very good range of clothes, accessories and homeware."
• "The formal clothing and office lines are super great value for the quality."
• "Best Primark in West Midlands ! Good range of sizes and they’ve always got the newest collections landing in!"

Cons:

• "It always seems a bit dirty in the store, black tops seem to be dusty or can have fluff."
• "The choice in smart trousers for work was poor, could only find 2."
• "If you want any type of jeans other than skinny jeans don't bother."
• "Some of the stock is not correct sizes compared to other places, you end up taking half of it back."
• "Men's department is now about half what it used to be."
• "Disappointing men's clothing, bad selection of sizes unless you're skinny."
• "A bit disappointed as there were no jackets for boys."