ZARA Reviews Summary

Customer Service

Pros:

• "A young lady Aaliyah was so polite and kind yes it was busy but she made was kind."
• "Staff lovely and helpful. Really need more on the tills when it gets busy."
• "The person who served me behind the counter was a kind lady with a big smile and white earrings, quick and behaved very formal."
• "Even though there were queues due to the volume of customers the staff is moving quickly and are effective."
• "Amazing place to shop, excellent customer service today in the fitting rooms and cash desk."
• "Manager and the team is amazing keep it up well done guys."

Cons:

• "Staff are so rude and unhelpful."
• "Actually the worst customer service I have ever experienced. Very very rude."
• "The worst customer service that I have ever experienced!!!"
• "The customer service at this Zara is appalling."
• "Am highly disappointed with the services at Zara high cross shop in Leicester, Most of the staff are rude."
• "Customer service is the worst at this particular store and makes me wanna stop shopping there."
• "The staff was rude; just wondering if they ever had any customer service training?"

Store Layout and Presentation

Pros:

• "Very spacious shop but most of the space is not used, utilised to display the items."
• "Very tidy store even at sale time. Excellent space between items so easy to keep a distance from other shoppers."
• "The shop is well lit, clothes are not too close to each other that you cannot pull an item without dropping 10 others."
• "Great store, with great presentation."
• "The newly opened shop at the Highcross shopping center in Leicester is very nice and wall kept."
• "Loved this store, recently moved in the highcross shopping center. New store is large and on first visit i was very impressed."
• "All on one level, with huge ladies, gents and ladies zones."

Cons:

• "It was super hot in there and the service was really slow. Needs more staff to help on the tills and sort your AC out!!"
• "Good place to shoot but no one is ever at the counter and when there is just one person is serving, and no one at the changing room (at the mens section), based on what I noticed and whenever there is a sale no one cleans up and is always dirty, from changing rooms to the actual floor with the clothes being everywhere."
• "It is way too hot in here, recently the clothes have been unorganised and overall it’s not a nice place to shop in."
• "Shop always looks in a state, you are lucky for even communication at the till points."
• "A total disgrace!! Everytime I've been here all the clothes were just thrown on the floor, with no organizing at all."

Pricing and Product Availability

Pros:

• "Although they have good fashion, I think that some items were really overpriced."
• "Nice and bright in there really good mix of gear and pricing."
• "There were some items that were reasonably priced."
• "Definitely worth checking out as there's offers you won't find online."