Address: Green Ln, Buxton, SK17 9DH, United Kingdom
Phone: +44129826978
Rating: 4.6
based on 488 reviews.
Staff and Guides
Pros:
"All the staff were very friendly and we would definitely go again."
"We had an interesting tour with a knowledgeable and engaging guide -- thanks Matthew."
"The tour guides were great, they added to the whole experience."
"Really enjoyed the tour with young lad Will as the guide, great pricing for the 45-60 mins in beautiful caven."
"The guide, Caitlyn, was a lovely woman and very knowledgeable, knew her stuff and coped and carried on even when some were rude!!"
"The guides are incredibly knowledgeable and passionate about the cave's history, making the tour informative and engaging."
"Our guide was great. She was informative and knowledgeable."
Cons:
"The tour guide told us details about each spot at a very fast speed, which made it difficult to catch up."
"Dropped a star because the ladies in the Cafe were a bit rude in terms of their body language when I paid there for the parking (machine doesn’t take cards)."
"Well where should we start suppose it will be with the staff who questioned me on not having a mask on well to discriminate me in front of everyone wasn't nice and actually against the law too."
"The cafe was not that impressive. Waited a long time for my cappuchino, which was luke warm when I got it."
"Guide talked too fast at the start but in the end was fine getting a few laughs in the dripping gloom."
"Guide was very knowledgeable, almost too knowledgeable as the tour stretched an hour over a short distance."
Facilities and Accessibility
Pros:
"Great for any ages, people with capabilities may struggle. Not suitable for those in a wheelchair tho due to steps in the caves and small width paths."
"After the tour we had food and drinks in the cafe which was basic cafe hot or cold meals but perfectly adequate and reasonably priced."
"Has a dog friendly cafe, quite small, so when busy you might have trouble getting a seat/table."
"On site there are toilet facilities, a small cafe which does good coffee and cake."
"Cafe on site is nice with a broad menu and reasonable prices."
"There's a decent cafe with lots of dog pictures (very important), hot or cold food and drinks, including cream teas."
"Nice, bright, airy building with friendly staff. Good, reasonably priced menu and very nice food/coffee."
Cons:
"It does have steps so not wheelchair friendly."
"We had to pay for parking on-top of entry price which itself isn’t cheap, especially as you are in and out in under an hour."
"The cafe wasn't great value but the cake and drinks hit the spot."
"Cafe wasn't open."
"You have to pay. £3 for 4 hours .."
"We only got to spend about half an hour in the woods due to car park closing."
"I'd say it was probably a little expensive for the amount of time we were there, although it was enjoyable."
Experience and Value
Pros:
"Great family day out. Everyone loved it (kids 6 and 2) and what's more, if you keep your receipt you can return for free within the year!"
"The caves were lovely and cool in the summer heat but you may benefit from a jumper."
"The gift shop is interesting with a huge amount on offer from the lowest budget."
"A thoroughly enjoyable experience! Thank you all-"
"Absolutely stunning place with lots of history and remarkable things to see."
"Poole's Cavern is a stunningly beautiful experience and was worth every penny."
"The guided tour takes you deep into the heart of the earth, where you'll witness stunning limestone formations that have been millions of years in the making."
Cons:
"Visited on the hottest day of 2022. The temperature is a constant 7 degrees underground so wear a jumper."
"It’s a bit dragged out so not ideal for anyone with a short attention span."
"The floors were quite wet and slippery and also there were a couple of narrow places."
"The only let down was the scone, it had a texture of a scone that was about 3 days past its eat by date."
"However, I must mention that the express ticket prices are on the higher side."
"Tour only lasted 45 mins which was a bit disappointing."