Address: Unit 4 Bicester Rd, Aylesbury, HP19 8BU, United Kingdom
Rating: 4.3
based on 159 reviews.
Customer Service
Pros:
"I recieved brilliant customer service from Brandon at Halfords Aylesbury, he helped me to connect my phone app to my Nextbase dash cam that wasn't working correctly."
"Sian did a great job. Explained how the windscreen repair would work, including potential problematic outcomes. She then carried out the repair. The chip in the windscreen disappeared completely."
"The manager there was clearly having a hard shift due to being understaffed but he was very helpful, very patient and very attentive."
"Not only was my bike repaired to a good standard and within just a few hours, the store technician/assistant even went the extra mile of giving my bike a clean before I collected it."
"Highly skilled, extremely helpful and friendly staff in the well stocked cycling department."
"Siân and George served me today. Excellent customer service and was served really quickly."
"Absolutely superb customer service, I popped in to have a rear brake light bulb change, the gentleman performing the operation was most polite and efficient, taking great care with his work."
Cons:
"Also they refused to refund the £10 bike build charge and said ‘at some point we had to build the display bike so that charge covers that’ ….. absolutely ridiculous!!"
"Took a bronze service pack, to be honest, I'm not sure if they have done anything with the bike."
"Will not use again and lets hope the ever expanding Aylesbury gets a Evans cycles to rival these incompetent fools."
"But I had to then leave with no saddle height check and lights not fixed so very disappointed."
"Went into Halfords, Aylesbury to get a bulb fitted and the girl on the desk was incredibly rude."
"Disappointed with service. Staff did not appear to know how to use the computer system so took over 30 minutes in store to order a dash cam and request fitting."
"Very poor welcome from the bike team."
Product Availability and Stock
Pros:
"I was also very surprised that after ordering my items online I had a text to tell me that my items were ready to collect."
"A typical Halfords store: overpriced but well stocked, so useful if you need something urgently."
"Product range is generally pretty good, prices seem more competitive than they used to be."
"The staff were pleasant, the store had adequate choice of prices over many items in each range, the pricing was competitive with others available both in shops and online."
"Everything I have gone in for recently has been available, with a quality branded option and fairly keen prices."
"Thanks guys for a great service. Really helpful, short waiting time at checkout, easily sourced items, staff are well trained in product information which is great."
"The few times I’ve needed to talk to the staff in the cycling department they seemed to know their stuff."
Cons:
"Total waste of time. Ordered a bike sunday said would ve built and ready for Wednesday will get a call after 3... so cancelled my order and take my custom elsewhere."
"Ordered a bike but received an email from Halfords saying that they had cancelled the order. 2 weeks later and still waiting for a refund."
"They never do. You either turn up to the store and get told sorry, they don't have it."
"Website showed in stock at the Aylesbury store. Did not reserve as did not see a charging cradle to be high turnover. Drove 40 minutes. Arrived in store to no stock."
"Rubbish customer service. Purchased a bicycle online and had a pick up slot for 10am Saturday. Got there to pick it up only to be told it would not be in until the following Thursday."
"Ordered 2 bikes for my kids birthdays, The day before i was due to pick them up someone rang & said that they didn’t have stock of 1 of the bikes."
"4 children's bikes on display, would've bought either of them but none in stock, no idea when they would be in stock, and not allowed to buy the display model."
Value and Pricing
Pros:
"Brought a new bike online with another provider and it wasn’t working properly. Aylesbury Halfords did a 32 point check free of charge."
"Very good value too - so glad I took the chance to get Halfords to fix it!"
"Bought a roof rack and box - Penny advised me on the parts I needed and knew more than the Halfords' website because she was able to advise me on cheaper parts that did the same job."
"Great value for money, very glad I bought the fitting service."
"Interested in the motor club now as I could of saved over 50% on this occasion."
"We received great customer service from the bike repair team and always confident that the mechanic has properly assessed and repaired any issues with our bikes."