Currys Reviews Summary

Customer Service

Pros:

• "Friendly, helpful and knowledgeable service at the carphone warehouse desk."
• "The staff were quick, knowledgeable and extra helpful."
• "Very helpful staff."
• "Person at repair and support named Di (or Dee) has been extremely helpful in sorting out a complex situation with my earphones and has made sure the situation has been resolved, calling lots of different people to ensure that they can get it sorted."
• "Members of staff very helpful and friendly, they'll pretty much solve all your doubts about a product."
• "Very knowledgeable and helpful."
• "I found the staff here so helpful."

Cons:

• "Do not buy from curry’s. I bought a TV bracket and paid for a wall installation for my TV to. The engineer never showed up."
• "The staff kept trying to pass the issue over to each other with none willing to try help."
• "Every other member of staff was ridiculously slow and seemed to have no interest in any of the customers."
• "Terrible store. didn't get any help from the staff."
• "Avoid, I just wanted a cable and the lady said wait I'm dealing with a new phone customer rather than letting me take the cable to the till, her manner was extremely rude and total lack of customer service."
• "This is the second time I've walked into this store and not once asked if I wanted any help. I was the only customer in the laptop section on both occasions."
• "Not enough staff, standing around, looking for staff for over 30 mins. Staff actively avoid eye contact and seem overwhelmed."

Product Availability

Pros:

• "Place is good and store is stocked."
• "Good size store with plenty of stock."
• "Very happy this is a local store which is really big."
• "Massive store. You'll most likely find what you're looking for."
• "Great to see so many electronics on display and get the feel rather than ordering online."
• "Very convenient store for appliances, computers, laptops, printers, earphones, earbuds, gaming consoles and accessories, TVs, and many more devices and gadgets."
• "Huge store, bigger than you'd expect for the location and has the biggest TV department of any shop for miles."

Cons:

• "The place has a variety of tech to pick from however service is poor and when being served it is very mediocre."
• "Spent time choosing 3 separate items. Came to purchase the items and was informed that none were in stock."
• "Not a lot in stock, most things on display were not available."
• "Most of the DVD players on display were out of stock."
• "Checking on their website for a product, it tells me that it is in stock and also on display at this branch. When I get there, I find it isn't on display."
• "They couldn’t find items that their stock was showing in store."
• "It's really hard to find accessories (cables etc) as they seem to be randomly scattered all over the place."

Staff Attitude

Pros:

• "Shane Stern was the only one to help us get our TV! Even though we couldn't find it in the shop he got it out from the warehouse."
• "Wanted to buy a smart watch for my mum for her birthday, Kingsley helped me out tremendously! Talked me through everything, made sure I was comfortable every step of financing and if I was happy to proceed, could see he is truly for the people and works hard... brilliant employee and great store too!"
• "The staff member that attended me gave me great deals and reduced my overall charge by £200."
• "I went from hating Currys to being a satisfied customer."
• "I have always had a great experience, the staff are very helpful and they are quite clear on the products that they are selling."
• "NGUYEN is incredibly patient, kind & helpful. Really know his stuff! I recommend asking for him every visit."
• "We found one member of staff, Leo, who was incredibly knowledgeable and helped us choose what laptop was best for us."

Cons:

• "They Try to go for the hard sell too much, the store manager gets involved and tells blatant lies to make a sale."
• "Very handy to have so local However Staff do NOT want to be there, retail is a thankless job at the best of times But they're super unhelpful in this place."
• "Always frustrating and a waste of time. This time i was sent to another shop with 4 in stock. There were none."
• "If you would like any technical support or assistance buying electronic goods DO NOT GO TO THIS BRANCH."
• "Looked for Samsung Tab 7. Total disaster. Outdated products on shelf, 2 - 4 generations behind actual like ups."
• "Staff are not customer focused."
• "ReallyNot good. We wanted a particular laptop model, Old Kent road staff said they had stock, then found they had none."