Apple Bromley Reviews Summary

Customer Service

Pros:

• "Must to my surprise had a great experience."
• "The general atmosphere was relaxed and friendly."
• "Was going to buy my son's 1st iPhone spoke to a gentleman thereby the name of Allan who was very patient, very knowledgeable and was a pleasure to deal."
• "Olly, thanks for explanation regarding software, my mac works perfect and cool."
• "Got the iPhone issue sorted out quickly. Good service."
• "Lauren was so professional, understanding and fabulously great at her job."
• "Nicole couldn’t have been more helpful."

Cons:

• "Incompetence at best."
• "Also rude security guy, kept looking at me like I was there to steal instead of what I was doing."
• "The staff member was talking to them like they were stupid for not knowing how to use an ipad."
• "This entire experience was quite shocking and has left me with the decision to never return to that store in the future."
• "This store is the worst! You go in to get help or buy something, good luck with either!"
• "I have never had such unprofessional and horrible experience."
• "Sadly, not a great experience here - took my phone in for repair and they did it, broke my tempered glass screen and then wiped my phone as a parting gift."

Staff Attitude

Pros:

• "As an older person I had a few questions about my iPhone the assistant that helped me was a guy called Jack.He was so helpful answered all my questions & I understood everything he told me."
• "Plenty of space to move around and take time to explore there wide range of apple products excellent and helpful staff."
• "An exceptional technical expertise and knowledge of all products demonstrate by staff was fenomenal."
• "The member of staff was friendly and seemed very knowledgeable."
• "The sales assistant who served me, whose name is Greg, was extremely helpful, patient and efficient and sorted everything out for me."
• "Everyone was really upbeat and the whole process was fast and efficient."
• "As soon as we walked in, one of the staff approached us and asked how they can help."

Cons:

• "I am only putting 4 since some staff members can be really rude and arrogant."
• "This is second bad experience…. This guys are there to rip you off …they will find any excuse under the sun to void the warranty so to make you pay …"
• "Very poor service."
• "Very bad customer service!"
• "This branch business team is useless."
• "Genuinely had the worst experience and would not recommend at all. Would give 0/5 stars if I could."
• "Very poor experience where I have been dismissed and denied repairs under a worldwide repair program."

Product Availability and Assistance

Pros:

• "A big Apple store in Bromley. We went to explore the iPhone 13 series and we were given all the required information about the Phone starting from the specification till the finance options for buying."
• "David and Tanya helped me attempt to track and block my stolen iPhone."
• "Great experience today. I had an appointment with the Genius Bar booked for 10:30am, they saw me on time and it only took around 15 minutes."
• "We were picking up an online order, and this was handled quickly and professionally."
• "I love coming in here and having a tap tap tap on the newest apple products and testing them out."
• "Cam resolved my battery issue in no time."
• "Was told I could pay for a new phone over the phone and have my daughter collect it."

Cons:

• "I knew the model colour and spec I wanted and was told I had to go home and order it online because it had to be built, they would not take my order in store."
• "I made a reservation online as required and specified that I'm interested in buying an iPad... only to be told: 'Oh sorry it's not available at the moment, they should have told you'."
• "I got here at 8pm just to unlock the icloud password, they refused to assist saying they can't do it."
• "Then they didn’t have that phone (iPhone12) in stock and didn’t have for a few days; nobody bothered to check prior to arranging the appointment."
• "She really didn't seem bothered when we left without buying anything."
• "Seems ridiculous! I said maybe it would save people a lot of time if they put up a notice in the window."
• "I walk into the store to look around and the security look at you like you're a criminal."