Address: Unit 2 London Rd, Westcliff-on-Sea, Southend-on-Sea SS1 1PP, United Kingdom
Rating: 3.7
based on 287 reviews.
Customer Service
Pros:
"Polite staff friendly and helpful and willing to give me valuable information I will be visiting again for my computer needs."
"A large warehouse outlet incorporating carphone warehouse. A wide range of products from kettles to cellphones, TVs, laptops and general white goods like fridges and cookers to washing machines. Very relaxed. You are left to browse. Staff very helpful and friendly."
"Great selection of products are on display and working. Staff are really friendly and helpful. I was chatting with one employee about tv's and games for ages👍I am now more clued up on what tv I want to purchase."
"Just wanna say a massive THANK YOU to Ann-Marie at the Currys in Southend. She was so so helpful in locating a part for my broken fridge freezer."
"Another lady assisted me and she was very friendly and efficient."
"I have given curry's pc world five stars because the service was excellent and the staff were very helpful."
"Helpful and polite staff, went in to buy a monitor for my pc, received some solid advice and when considering two models I wasn't upsold, the gentleman actually pointed out that the cheapest option was better for my needs."
Cons:
"Always short on staff, otherwise they are helpful, if your questions are within their range of knowledge."
"Eventually got a member of staff who was more intent on selling us insurance.... also his knowledge of the English language was very poor."
"Terrible service. I will not be recommending this company to anyone. Absolute joke."
"Tried to return an item and received the worse customer service ever, extremely rude and left me hanging and failed to provide a useful customer experience."
"Much worse compared to other Currys, there were lots of staff but absolutely 0 coordination or communication."
"Absolutely appalled by the front of store team."
"Awful customer service experience with staff member Adam."
Product Availability and Stock
Pros:
"Been here quite a few times. Staff are generally friendly and range of goods in-store is sufficient."
"I visited the Southend store for a freezer and fridge. They did not have the ones i wanted but reserved them in Basildon store, where Simon was very helpful and within 10 minutes the products were ready for collection."
"So far brought numerous bits in here. Great service and a great add on care package."
"The shop is nice and big with an incredibly clean floor with lots of 4K TVs on display, I was blown away by the incredible picture and sound quality."
"Always the go-to store for electronics."
"Big shop, all kinds of gadgets, good prices."
"Great showroom, vast amount of home appliances and electricals to view and help you make a decision."
Cons:
"Make sure you check your products!!!! I paid over £2000 for a top end gaming laptop for my brother a few months ago and I just found out its missing RAM!!"
"There was such a poor availability and range of products making it difficult to find the product you are looking for."
"No one wants to serve you. They have items on display that are not for sale."
"Had a brand new Kenwood cooker delivered on the 12 July and the first time o turned on the grill discovered it doesn't work!!"
"We bought a kettle on Saturday realized it was wrong one, took it back to the store on Sunday. We got told because we had opened the box no refund, its on the back of the receipt so we were told."
"First visit we found a microwave we wanted then we asked about two tablets and did not have them in stock. So we left without any goods. We Got a tablet we wanted elsewhere but went back for the microwave and unlike the first time after a wait we were served by a nice man that carried microwave to the car."
"Went to buy a laptop, was not in stock."
Staff Attitude and Helpfulness
Pros:
"A very friendly young lady with a big smile at all times."
"Greeted as we walked in. Advised someone would be with us within 10 minutes."
"I always rate a company on how they deal with problems, that is one of the reason why I have given them a 5* rating."
"We spoke to one of the managers in store Andy who sorted out the problem there and then. It was handled in a very professional and courteous manner."
"Very helpful contact at this store, handled our issue swiftly and professionally."
"A real pleasure to have such a helpful, friendly and humorous sales person."
"Lily was one of the most helpful people we've come across."
Cons:
"No one ever seems to want to help unless you want finance or insurance."
"I keep going here and every time I leave disappointed so I go and shop online elsewhere. Uninformed, uninterested staff."
"Dan Dan the useless sales man."
"Arrogant Andy, part of the management team, not happy that I did not wish to purchase his Internet security on the basis that I already have Internet security."