Currys Reviews Summary

Customer Service

Pros:

• "All diverse people of the world are welcome peacefully. The customer support is very helpfully friendly."
• "We were there looking for a new Fridge while we were being served by a nice lady name Miss Anda, she made us feel welcomed, super friendly, provided the best service and even made us laugh and smile, very knowledgeable too!"
• "Educated staff makes the shopping a breeze."
• "There was a lovely lady at the entrance helping me with my difficult questions on washing machines and dishwashers."
• "Was served by Kamal, I didn’t receive the email for same day delivery but this man went above and beyond to make sure I got my product."
• "Excellent customer service provided by HITESH and his name/id appears on the receipt as 13 HITESH."
• "The shop is nice and the staff is friendly and helpful."

Cons:

• "We came to the shop wanting to get the TV, we had some questions to ask and were waiting for the staff member to come and help us, we waited for more than 10minutes, but more than 8 staff members were just standing in the middle of the shop chatting and laughing."
• "Disgusting piece of workers, They cancelled my click and collect item and tried send me away with no formal confrontation."
• "Worse customer services ever. So many staff working around doing nothing but no one to serve customers waiting more than 40 minutes."
• "Terrible customer service."
• "Staff manager (asian lady) in carphone warehouse was very rude."
• "Extremely rude and unkind staff."
• "The sales floor leader was an absolute joke today."

Product Availability and Stock

Pros:

• "Collection service available for the orders booked online."
• "Great that you are still offering click and collect both my order where ready and very easy to collect all from my car."
• "I'm very pleased with the service I received today, although they didn't have what I was looking for (TV wireless adaptor) but they spent time with me to explain other options."
• "Went in today to have a look at big TVs, and there is a fantastic range there."
• "Really well stocked store. All display items seemed new and clean."
• "Good range of electrical and electronics household products available."
• "Big store, you can see and touch everything, so much better than online!"

Cons:

• "I am frustrated with the curry's stock availability."
• "Or at least do not advertise the items that you do not have stock."
• "Normally have a great selection but found it a bit tired and depleted this visit."
• "Went in to store to buy a gaming computer and spent some time looking and asking questions, then when I wanted to buy one they was completely out of stock on ALL gaming desktop told they can order one in then seconds later told they can't because they are all sold out online as well."
• "Poor service and the fact that this 'Super Store' doesn't hold hardly any stock, makes it a no go for me."
• "They have this product on display but not in stock."
• "I think it's needs be shut down as whatever you looking is not available or not in stock."

Staff Behavior and Attitude

Pros:

• "There's a really nice guy who works in there called Mark...he saved me so much money and I left the shop 100s of pounds more in my pocket."
• "Excellent service, friendly staff ... Especially Mr. Kemal and Mr. Yalçın were very helpful."
• "Waseem was extremely knowledgeable and helpful and helped me to buy an incredible TV."
• "My delivery and installation took place the following day, and once again I received excellent service from Marius and his assistant."
• "Very kind service from Riana."
• "Staff are knowledgeable and offer to help when not occupied."
• "Great bunch of people who are prepared to go out of their way to help and assist you with the item that you wish to purchase."