CarFix Garage Reviews Summary

Customer Service

Pros:

• "The staff took a video of my car, showing me the problems and patiently answering my questions."
• "Cristina and Lucy are friendly, helpful and honest."
• "I was greeted by a very kind and helpful girl at the front desk who also had great knowledge of cars."
• "The customer service was outstanding, exceeding my expectations."
• "Every technician is doing a great job and the customer service staff are very friendly and polite."
• "The staff friendly and i will definitely recommend them to others."
• "Very polite staff who genuinely seem to care about your experience."

Cons:

• "Reception lady very disrespectful, asked her about what parts need to be replacend and he answer to my: It's not your business, you're not a mechanic."
• "Unprofessional and far from understanding the English language, inept Romanians."
• "Very bad customer service made me wait 3 hours for a diagnostic."
• "All the staff are very rude and aggressive when you asked questions!"
• "When I called them they replied back with a rude attitude and hang up."
• "Worst receptionist, came here last year it was okay I’m trying too book a service and the receptionist is absurd and rude."
• "I felt very disrespected when I came to this garage. The way they were speaking to me was so rude and highly disrespectful."

Quality of Work

Pros:

• "The dent in my car was repaired to top standard. I was very impressed with the finishing."
• "Excellent work on my car by CarFix."
• "Did a great bodywork fix on my car and didn't take too long."
• "The diagnostics and solutions finding and fixing the issues were absolutely perfect."
• "Top quality work carried on my service with dealership standards."
• "The work has been done to a great standard start to finish."
• "Very good job done reliable and trust worthy."

Cons:

• "Horrible place, they fail your mot when there's nothing wrong with the car so you can pay more for them to 'fix it' and pass it for you."
• "They have charged me £300 to change 2 light bulbs on my A5 Audi."
• "They start telling me will cost me 500£ and I ended paying 3000£."
• "However, what truly surprised me was their repair quote, which exceeded £4,000."
• "They lie at every giving opportunity and will gladly overcharge you for work done."
• "They’ve charged me £500 to replace the headlight to my BMW F10. This is insane."
• "Two weeks after changing the discs and pads on an Audi A7, they make an incredible noise when you reverse."

Transparency and Honesty

Pros:

• "Overall, I highly recommend Carfix for their thorough and transparent service."
• "They talked me through all the various options and most importantly they were transparent in relation to the costs involved."
• "The lady at the reception showed me also the proof of the injector bought from VW dealer so that cleared any sign of doubt(couldn't be more transparent)."
• "They use genuine VW, AUDI parts from TPS making sure I don't come with the car twice for the same problem."
• "Fair prices they kept me informed about the price before the job started and updated with pictures and the progress of the vehicle."
• "After the repair, they also took a video highlighting the parts they changed, which made me feel confident about their work."
• "Both my new cars were repaired here and the mechanics as well as the nice lady that booked me in were perfect."

Cons:

• "Avoid these dodgy mechanics at all costs! They should be shut down!"
• "They are not honest."
• "Be careful at the invoice, as some of the prices were with VAT and some not."
• "Not recommend! As we discussed on the phone, i drove one hour to be there for carbon clean on my car... They told me sorry but we don't do carbon cleaner at the moment."
• "This garage wants to add more costs your bill. They are scammers."
• "They keep telling me Mercedes they lying to me and they do their job properly. Bunch of liars."
• "They claim your car needs items when actually it doesn't."

Value for Money

Pros:

• "The pricing was reasonable, providing excellent value for money."
• "Considerable competitive prices from professional mechanics and electricians who really know what they are doing."
• "Very professional and good on your budget too."
• "An excellent price-quality ratio!"
• "The price charged was fair and was what they said it would be."
• "Top quality service and professionalism at decent prices."
• "Great garage, mechanics are very professional and rates are reasonable."

Cons:

• "I got charged £40 for them just to lift the bonnet and say they've done a full diagnostics - then quoted me over £1,500 for the job!"
• "Even if it said free fitting I was charged £100 for it."
• "However after inspection she comes back with the cost of the small repair and a so called 'diagnostic fee' no such diagnostic was conducted just a visual inspection."
• "The prices sky high."
• "Please go away of this place."
• "They’ve asked me 190 pounds to fix this issues. This it was a very bad joke, 190 pounds for bulbs and brake fluid."
• "They just want to make more money."