Thorpe Garage Reviews Summary

Quality of Service

Pros:

• "The service you can expect from this garage is 5*."
• "Colin has been brilliant at servicing or fixing my cars. Always provides a great friendly service and will always do a thorough job."
• "Great quality work, great service and very fair value for money."
• "For all the repairs I've brought his way, Colin has proved to be professional, honest in describing exactly what needs to be done, and fair in pricing up the work."
• "Colin is the most reliable mechanic I have met, very friendly and honest."
• "One of the best garages I've been to. Great value and excellent, friendly customer service."
• "I've always found Colin (the owner) to be very thorough and competent."

Cons:

• "He wanted to charge £160+vat for a job I had done for £25 in total."
• "He even got slightly rude when I declined an extremely overpriced quote."
• "The engineer works very limited days during the week with minimum flexibility and very low customer service."
• "AVOID TOTAL RIP OFF - the garage was recommended to me... Coin wanted £250 for work that cost £90 and took minutes to complete by professionals."

Customer Service

Pros:

• "Colin has the customers interests at heart and delivers a really great service."
• "I called Thorpe Garage when I found it online after a breakdown nearby. Colin runs the show and was immediately very helpful."
• "He called me as soon as the work on my car was done."
• "He was there to help us at short notice and was knowledgeable and gave great advice and service."
• "Friendly, helpful and communication all the way through."
• "What a joy to experience a communicative, supportive mechanic."
• "Very friendly service, quick and very transparent about what needed doing and what was done."

Cons:

• "He even got slightly rude when I declined an extremely overpriced quote."
• "The engineer works very limited days during the week with minimum flexibility and very low customer service."

Value for Money

Pros:

• "Great quality work, great service and very fair value for money."
• "Colin did the job quickly and a very reasonable price."
• "Quote was a good price and the end cost was even cheaper(!)"
• "Everything at a very reasonable price."
• "His labour rate is also extremley reasonable."
• "The work was completed early, the car drives the best it has for a long time and it cost me less than expected."
• "Colin provided a great and honest service in relation to the repair of my steering rack. He was considerably cheaper than the main dealer quote for the work."

Cons:

• "He wanted to charge £160+vat for a job I had done for £25 in total."
• "AVOID TOTAL RIP OFF - the garage was recommended to me... Coin wanted £250 for work that cost £90 and took minutes to complete by professionals."

Professionalism

Pros:

• "For all the repairs I've brought his way, Colin has proved to be professional, honest in describing exactly what needs to be done, and fair in pricing up the work."
• "I found him honest and professional and would highly recommend him."
• "Colin is a dedicated, highly competent professional vehicle engineer with a wide spectrum of expertise, which is unusual in modern days."
• "He is friendly and professional, went above and beyond to help me out."
• "Colin is very proffesional mechanic with decades of experience and thanks to that, the repair of my van went fast and smooth."
• "Colin is extremely professional, reliable, thorough, fair and friendly."
• "Colin is not only extremely knowledgable, he's passionate, incredibly thorough and genuinely cares about your car."

Cons:

• "He even got slightly rude when I declined an extremely overpriced quote."
• "The engineer works very limited days during the week with minimum flexibility and very low customer service."