MKL Motors Reviews Summary

Customer Service

Pros:

• "Service and attention excellent. Very friendly."
• "Excellent Customer Service and outstanding assistance we received."
• "Khaleed in the office was very communicative, polite and professional."
• "The owners at MKL speak to you in a way that you wish to be spoken to."
• "Mo, Khaled and Mark are so friendly and helpful, we are so pleased!"
• "No query of mine was ever too much for the guys to respond to. Customer service was second to none."
• "Thank you so so much MKL. You were amazing and deserve every praise that you get!"
• "Brilliant customer service and repair to the car."

Cons:

• "The faulty repair was costly in time to me as I had already taken 2 days annual leave."
• "Ok garage in my opinion. Paid them £90+vat for diagnosis and after 1.5hrs of wait they told me the problems I already knew."
• "Was quoted a good price for 3 hours work. 3 hours turned into 8 hours with a request for more money."
• "Quite rude. Did work to my car that I did not ask for or give them permission for them to do so."
• "I am absolutely appalled at the service, workmanship and customer services have been abysmal."

Repair Quality and Efficiency

Pros:

• "Managed to fit me in to conduct a diagnostic check within 24 hours."
• "The car was fixed well within the 10-day leadtime."
• "The repair took even less time than we expected."
• "They do a very good and thorough job so don't expect miracles money-wise but they are money well spent."
• "Been with them ever since. Never a repair job too big or small to take on."
• "Mo and Khaled went above and beyond and have done an incredible job of my dad's Range Rover."
• "I would highly recommend MKL to ANYONE needing an engine recondition or rebuild."
• "The whole process from booking to repair and collection was faultless."

Cons:

• "Unfortunately after approx 10 miles I had a drivetrain warning light which meant another trip back to MKL."
• "3 hours turned into 8 hours with a request for more money as it was taking them so long to do the work due to 'unexpected complications'."
• "Broke down 10 minutes away from collecting the car from the garage as they didn't connect a pipe to the engine properly."
• "My car was collected by MKL motors...they charged me £1500 for a battery and alternator replacement...also left my car with another fault."

Value for Money

Pros:

• "Their solution was by far the most economical choice I had."
• "It wasn't cheap, but it was excellent value for money."
• "All charges were fully explained and I do believe they offer value for money."
• "The service is fantastic. Very responsive. The car was taken home and redelivered. 5 stars service!! Highly recommended!"

Cons:

• "Was quoted a good price for 3 hours work. 3 hours turned into 8 hours with a request for more money."
• "Had a recon new engine replaced...ended up paying altogether 4,000 as they found 'problems' on the way."
• "They charged me £1500 for a battery and alternator replacement...which was extremely expensive."
• "I am absolutely appalled at the service, workmanship and customer services have been abysmal."