"Very professional and friendly team. They treated me with respect and dignity."
"These guys were sensational! Usman and his team were friendly, professional, and so quick!"
"Everyone in general that worked there on Monday were all friendly and chatty and made the experience so much better."
"Always excellent, helpful and friendly staff and always willing to give advice and will go the extra mile for customers."
"The staff were wonderfully welcoming, very efficient and professional it was a pleasure to have my MOT done at the autocenter."
"Staff at this auto centre very friendly and helpful. Kept in touch throughout the day whilst doing major service/MOT flagging up issues and providing solutions."
Cons:
"Would never used this Halfords again, customer service is definitely missing and the manager attitude is very poor."
"very Slow service. Tall Staff member was very disinterested at the counter."
"Workshop not even open when arrived at 8.20."
"Unfortunately I had a bad experience when I did my MOT - don’t know the guys name which did my MOT but I believe that he is exaggerating with everything he does."
"I wouldn't trust another Halfords garage, they lack of professional knowledge and incompetence unfortunately was an experience I had to suffer."
"The man checking my car in barely even acknowledged my presences and kept directing everything he was saying at my dad."
"What a useless guy works here! I can’t believe this guy is still working for Halfords!"
Efficiency and Timeliness
Pros:
"It was a good price for an mot and they were on time, told me when the car was done and it was completely hassle free."
"Had my full service and front break discs and pads changed for my 520d, received a very smooth and professional service from these guys I will be back again for sure."
"The repair was very quick, very efficient and amazingly cheap and great value."
"All done in under half an hour and they’d accommodated my children."
"I came out feeling valued. And safe - having now got a car that was fixed and sorted in less than an hour!"
"However was a more efficient service than they quoted and car passed so I’m not complaining."
"Dropped my car off by 9.00am and it was ready by noon."
Cons:
"They don't did alignment of wheels but they get the money for service and tyres...now 3 months later are trash."
"Dropped car off at 9:20am on a Friday for an MOT. Failed on two things but took them until Tuesday afternoon to resolve them, leaving us with no car for 4 days."
"It took them all day before they called me to say they had even looked at the problem."
"No point in making an appointment as it seems that your fitted in when they can find a slot."
"Service was satisfactory but can't see the point of appointment time."
"The work would take 90 minutes but it was completed in under an hour."
"The worst place you can go to!! No time management, I booked my car in a week earlier dropped off my car was told to come back at the end of the day, but when I came I was told they couldn't check my car at all because they short of staff and they didn't get a chance absolute time waste!"
Professionalism and Expertise
Pros:
"Knowledgeable and trustworthy (very important) as my previous experience with other garages was not that good."
"sceptical seeing the reviews, but no problems, went in for a MOT & Service great job great price, Manager Danny called up to discuss about the MOT and was honest about wear and tears issues."
"Very happy with the service I received at Halfords auto centre Luton, I had the two front wheel bearings changed on my Audi."
"Booked MOT and service with Halfords last minute as MOT nearly ran out, usually I shop around, but the staff very incredibly friendly."
"These guys are great - so friendly and efficient. A great atmosphere in there."
"The person at the counter was also quite knowledgeable about the tyres."
"Competent guys. Changed the 12v on my Mercedes c350e even though it was not straight forward."
Cons:
"FRAUD! BAD CUSTOMER SERVICE!!!!"
"I would not recommend. I ended up being without a car for 3 weeks but eventually paid a 3rd of the cost for the same car repairs elsewhere."
"I don't know why they don't have W/A and W/B facilities there."
"I went to another garage and the service was impeccable and I know my car and I will be looked after well in the future. Just not here."
"Make sure you check that they will do the work before you wait two weeks, only to be told they don't want to change something as simple as glow plugs."
"Terrible place. Un skilled staff."
"The garage did not complete all of the works as instructed."
Value and Pricing
Pros:
"Had a full service at Halfords Autocentre Luton. Very affordable prices."
"2 years ago I given this branch a bad review, but I went back today, and I must say, what a massive improvement, I left smiling and felt really appreciated as a customer."
"Booked online with discount and only paid £29.00 which was quick and easy to do, Car had M.O.T completed in 1 hour!"
"Had my focus booked In for a free check on my tyres as they were getting low, the 2 fitters there (a guy and girl) acted as an excellent team and fitted new tyres etc within minutes for me."
"I booked in my MOT for the 26/08/20 I arrived on time and they booked me in and started the MOT on arrival, confirmed it will take about an hour, which it took 45 minutes."
"They done the work on the vehicle as agreed (MOT) and the car was ready within 1 hour."
"Excellent customer service from Dominic and his team they went above and beyond to make sure we were back on the road safely and quickly!"
Cons:
"I ended up being without a car for 3 weeks but eventually paid a 3rd of the cost for the same car repairs elsewhere."
"The worst place you can go to!! No time management, I booked my car in a week earlier dropped off my car was told to come back at the end of the day."
"Wherever we book online for any service, the guy from reception calls us and reschedule the slot for a much later date or cancels the slot altogether."
"Service was complete but I had 15 minute warning of collecting the car."
"Ever since I've had my brake pads done here I've had issues with my car ever since. I've now got to replace both my discs."
"Took my car in for a service, 4 weeks later the coolant light came on."
"Free MOT west of times they just want me to pay for work which does not need to do."