DLG Auto Services Basildon Reviews Summary

Quality of Repair Work

Pros:

• "Workmanship was perfection, car returned clean without any trace of the damage."
• "The repair work was faultless and they even fixed my door handle which was nothing to do with accident at no extra cost."
• "Really good job on car and car picked up and delivered back really good service by DLG auto services and pleased with the job they have done."
• "The repairs were completed to a very high quality and was returned to me fully cleaned inside and out."
• "The repair job is superb, you'd never know it had been damaged."
• "The repair is excellent and at a very high standard."
• "The repair upon collection could not be faulted, paint work excellent, sensor systems all working correctly."

Cons:

• "Large amounts of overspray on roof and bonnet."
• "And although they rectified the damage they created even more damage to my vehicle."
• "Scratch on new door."
• "Front wing didn’t fit correctly (cheap imitation Chinese front wing used)."
• "Paint work looked like orange peel on repair areas."
• "Parts of car body work was hanging off, coming away and further damages have been found."
• "Returned vehicle (insurance job) with exhausts at wrong angles and panels sticking out, ( not flush with body)."

Customer Service

Pros:

• "Efficient, polite, friendly."
• "The staff are very friendly and very professional."
• "From the first to the last phone call the service was fantastic."
• "Staff were extremely helpful and I couldn't fault their 5 star service."
• "Every single member of staff could not have been more helpful."
• "The staff I dealt with on the phone were polite and professional."
• "Every person I spoke to throughout the process was professional, efficient and friendly."

Cons:

• "I only got updates when I rang the garage. I should not have had to be chasing them."
• "Terrible service. Car was involved in an accident and thought I would give DLG a go as they were affiliated with the insurance company. Car came back the first time after “repairs” and looked absolutely appalling."
• "Absolutely appalling I don't know how these people have jobs. DO NOT SEND YOUR CAR HERE."
• "I phoned 3 times on Saturday morning to find out when the car would arrive but each time a recording asked me to leave a message and someone would call me back. No one called me back."
• "Disorganised and not great communication."
• "I haven’t even had a manager call and say sorry nothing at all!!!!"
• "This is not acceptable! Extremely bad communication throughout."

Efficiency and Timeliness

Pros:

• "My car was done within a week and when my car got dropped off, it looked like nothing had happened."
• "Work was carried out and car returned under 7 days."
• "Completed within 7 days."
• "They also delivered the vehicle back to us on the day agreed."
• "My car was delivered early sat morning. It was taken Wednesday. Not quite 3 days to fix body work."
• "They collected the car from me on Friday and delivered it back on Monday."
• "Car taken 8th Jan & returned 15th Jan."