Mercedes-Benz of Stratford (Aftersales) Reviews Summary

Customer Service

Pros:

• "Had the pleasure of giving my car to Dainius Rauba. Took good care of making sure that I was well informed of what service my car was having."
• "3rd time coming here for service, have to say they have improved their communication."
• "More Mercedes Dealerships need staffs like Dwayne, Joe, Jayden at the Stratford after sales branch."
• "Very happy with the service I have received from Stratford Mercedes Benz."
• "Mercedes at Stratford serviced car.They keep you very well informed even sending a health check video of car."
• "Astounding experience thanks to Kerris & Dan."
• "The experience from reception to collection was fanatic, was served by Sam, he was very professional and explained every progress/process clearly."

Cons:

• "I have waited 2 months for a recall booking for my vehicle with a loan vehicle however when i turned up i was told they didn't have one available."
• "Waited 2 whole days for the parts department to call me back after giving my name and details."
• "When they bring the car back it was oil everywhere inside, on seats, on doors and a quiet big scratch on driver door."
• "Very very poor customer service. Do not visit this garage."
• "Engine management light came on after MOT and seems main objective was to make money out of customers."
• "Avoid bringing your car here at all cost."
• "Every time they kept vehicle in service center for a week, even for a small job and staff is keep lying with customers."

Communication & Updates

Pros:

• "Duane at MB Stratford took total care of it. He rang and messaged when he said he would."
• "Full marks for Mercedes-Benz of Stratford for their stellar service."
• "Duane was absolutely amazing from beginning to end. He was very helpful, friendly and informative."
• "The work is always done to a very high standard."
• "Mr Shakir was very helpful and always updated me on the status of my vehicle."
• "Very impressed by professionalism and friendliness of staff."
• "Jayden was an absolute star. Went the extra mile to have my car seen as soon as possible."

Cons:

• "Was then promised everything will be sorted in next trip as didn't have parts for the recall. Didn't get called for a month, had to chase myself."
• "Worst Customer Service."
• "This is going to be escalated to the head office!!!"
• "Was promised a call back which was never returned."
• "Several things weren't fixed as they say they couldn't get permission from my lease company in time."
• "Also I wasn’t told about the option of a courtesy car when I booked car for the service."
• "Extremely poor customer service. No communication, delays in service."

Facilities & Amenities

Pros:

• "They are close to Abbey Rd DLR so not a real hassle."
• "I also enjoyed listening to the background music."
• "They also have work spaces if waiting for your car."
• "By the way the snacks available are fantastic at this location and the hand lotion in the ladies toilets is something to write home about lol so lush I had to do me feet 😀"
• "The kitchen was also stocked with everything you need - Tea, coffee, biscuits."
• "Very friendly staff and accommodating with complementary hot drinks."
• "I was offered teas/coffee and use of their lounge."

Cons:

• "The space is dark and depressing, the chairs are uncomfortable."
• "The car was dirty (when it was to be washed)."
• "Imagine adding just some fruit tea, some snacks, and some color to the space, maybe a screen showing time left to finish you service?"
• "Almost every single night you have delivery drivers in big trucks blocking the road on a bend making it extremely dangerous for other road users!"
• "Got there no car gave me a filthy van with no diesel never been cleaned inside considering all the Covid going around."
• "The worst experience I have had at a service centre. The staff were rude and made you feel that they were doing you a favour by serving you."
• "I have no courtesy car, and am without any form of transportation to get my two children around during the summer holidays."