Martyn Gerrard Whetstone Estate Agents Reviews Summary

Professionalism and Expertise

Pros:

• "Declan Morgan, really helped me from the start to finish of my property purchase journey."
• "Martyn Gerrard estate agents, and in particular Declan Morgan, really helped me from the start to finish of my property purchase journey."
• "I have worked with Declan recently who has been a breath of fresh air, we have been in a chain together (I'm also an Estate Agent) and his professionalism and communication has been above and beyond."
• "The subsequent communication, help and advice by all at the office really kept us going in what has been a lengthy and often challenging process, especially within today's market challenges."
• "I found them very professional and responsive."
• "I was involved with Stewart in a lengthy chain under strict time pressures. Without his quick and creative thinking on a massive sticking point, the move would never have happened."
• "I really appreciate all the professional communication and advice offered by Martyn Gerrard."
• "It was an absolute delight dealing with Declan Morgan at Martyn Gerrard. He exhibited the utmost professionalism throughout our interactions."

Cons:

• "Shambolic and dishonest agency. I can’t begin to describe the horrific experience we had with Martyn Gerrard Whetstone."
• "Didn't show up for valuation - booked it three weeks ahead."
• "Had an appointment with them last Sat. Tried to get in touch to say running a bit late but agent never answered the phone."

Customer Service and Support

Pros:

• "Declan (and in his absence Emily) were very prompt with communications, professional, helpful and friendly."
• "Suraj has been exemplary in his service. He has taken the time to understand my needs, has shown properties that respond appropriately to those needs."
• "Craig from North Finchley gave us a realistic valuation and organizing setup and Declan then took over and organised viewing and communicate with us throughout."
• "I must say from beginning to end the estate agents, Declan and Stuart I dealt with at Martyn Gerrard's Whetstone were always easy to reach."
• "Suraj was very helpful in finding us an apartment to rent in our price range in this challenging rental market."
• "Our estate agent Declan was knowledgable about all the properties we viewed, the areas, and the potential changes we could make to each property to increase their value."
• "Ella was a dream to deal with. Agents usually don't listen to the client's specifications and try to push properties above budget for example."
• "Ella was on the ball. Super helpful, very professional and always answered my emails or texts swiftly and without delay."

Cons:

• "For the best part of 6 months this agency lied to us about the conditions of the property."
• "Despite our concerns being escalated, staff at all levels were a nightmare to deal with; agents, branch managers, and directors."
• "Noone showed up at the house to be viewed. I wasted 30 mins there and 30 mins back."

Efficiency in Process

Pros:

• "Martyn Gerrard is professional and kept us informed all the way with initial advertising to viewing appointment and feedback."
• "We've just bought a house through Martyn Gerrard in Whetstone and our main point of contact has been Declan who's been excellent in pushing the sale along."
• "The team were friendly and a pleasure to work with. When our first buyers stepped out at the last minute sabotaging the purchase of our dream home, the team worked extremely hard to find a new buyer."
• "Dealing with Whetstone office was a delight, I spoke with a gentleman Declan who was very helpful, answered all my questions with as much detail as possible and was persistent to help further."
• "We viewed a few properties with several of their agents. They're very responsive and service oriented."
• "Martyn Gerrard did everything to make the buying of my first property go as smoothly as possible even in the middle of a global pandemic."
• "I am currently in the process of looking for a mortgage and I made contact with the branch and Declan was the most helpful salesperson I have ever come across."
• "I dealt with Declan Martin to sell my flat and he provided me with concise information of the process to sell the flat and was transparent about the fees."

Cons:

• "2 days later the agent simply sends a text saying oh it was my day off and I switched my phone off. No apology!"
• "Nobody returned calls or emails, and I was even shouted at by one member of staff - totally unprofessional."
• "The most unprofessional experience I have had with an agent."