Barnard Marcus Estate Agents Whetstone Reviews Summary

Customer Service

Pros:

• "A special mention to Christian who really went above and beyond during what was a prolonged sale."
• "Barney has been amazing with the level of communication and his absolutely charming personality while handling our queries."
• "Barrie was very helpful and patient, regularly communicated with me, which I really appreciated."
• "Barrie and Akill were especially helpful, always kept us updated, even when they were as frustrated as us and were quick to respond whenever we called."
• "The manager Barrie Christophi and his colleagues Anthony, and Akill were patient, informative and regularly communicated with me, which I really appreciated."
• "Barrie and his team were always on hand to work through the whole process, from initial viewing to completion of sale."
• "I appriciated everyone at Barnard Marcus always being accessible when I had questions and answers were given to me promptly."

Cons:

• "Very disorganised and don’t have their customers best interest at heart. Takes them ages to arrange a viewing (after passing you around to a number of staff) then they don’t turn up for the viewing."
• "Very low and non trustworthy, they also bad mouth other estate agents during viewings."
• "It a nutshell uncooperative, nagging, selfish and money focused employees, not to mention rude on a number of occasions."
• "Very poor customer service and communication. Have no respect for their customers and don’t keep their arrangements with customers."
• "Money oriented employees, it's all about when they are getting paid."
• "We waited for 35 minutes outside a house for a viewing that we had arranged in advance but the agent (Shahed/Shad) didn’t show up, or even didn’t bother to contact us."
• "We kept calling the office and emailed them nobody answered! unacceptable and unprofessional!"

Mortgage Services

Pros:

• "The mortgage (broker) service provided by Akill Patel is accurate and speedy."
• "Akill is brilliant, without his help we would not have been able to get the mortgage we wanted and with the least headache."
• "Used Akill Patel as my mortgage broker and had a great experience."
• "Highly recommend Akill for all mortgage needs, he provided good advice and kept things on track from the start and sorted any issues through to completion."
• "Akill the broker was very personable and did excellent work with the mortgage giving us great advice on how to get our next property when the budget got tight."
• "Akill helped us with our mortgage and is an absolute whizz with numbers."
• "Akill recently advised me on my first mortgage, providing valuable advise during every step of the process."

Cons:

• "Got to be an in-person visit, can't just email over statements, got to wait a few days and listen to the hard sell."
• "Refused to pass my offer on a House onto the seller until I had an appointment with their Mortgage Adviser."
• "The whole thing was wrapped up in under one month whereas i'd been trying to get this sorted with my existing long term broker for over 6 months."
• "Huge thank you to Akill who helped us through a very long and complicated application with a lender who was extremely slow, Akill was always on hand to help and eventually found us an alternative option with Halifax which only took 1 week from DIP to completion!"

Property Management

Pros:

• "Without fail we were telephoned or emailed about scheduled showings, along with feedback from the viewings even over the pond."
• "Barney was a massive help, he kept us updated throughout and nudged things along when they were slow."
• "The team consistently provided feedback from viewings and general themes occurring within the property market."
• "They told us that the landlord has agreed to fix all the issues with the property."
• "Barrie was a gem and acted as a middle hand between us and the developers."
• "They were by far the most pro-active, had the greatest portfolio of properties and were always available to take a call or arrange a viewing."
• "Bought a house with them in which the owners had listed out some work that needs to be carried out prior to us moving in."

Cons:

• "We trusted them only to find out that they had not verified whether the work was done or not."
• "They just kept on telling us that the landlord has got all the work done at the property."
• "We were shocked to find out after we had signed the agreement and paid the deposit that none of the issues we had identified with the property were taken care of."
• "They made us sign the paperwork twice and did not tell us that the Landlord had not signed the agreement afterwards."