McDonald's Reviews Summary

Service Quality

Pros:

• "They have the best and the fastest service possible."
• "Peaceful to have a McMuffin with a Cappuccino at 6 am."
• "Staff are respectful and well mannered."
• "Well organised, easy to order, in and out in no time."
• "Always the go-to place if you're hungry and want the best value deal for a fast food item."
• "Food was good, very happy with the friendly service and waiting time."
• "I received my order in 7 MINUTES. This was the fastest service I received from Mcdonald’s in 2 months!!!"

Cons:

• "The service is very displeasing and I am very disappointed as the monopoly is a scam."
• "Really awful. Very poor service. No one wants to listen."
• "Ordered the new Italian Stack, waited 15 minutes just to receive a chicken version of it."
• "Once again I order to takeaway and once again they don't give me everything I order."
• "Waited more than 20mins for our food and it was the worst McDonald’s meal I’ve ever had."
• "The delivery service is appalling on the app. They always get it wrong."
• "Very bad service, I order 22:30, with just eat, and 00:20 the order it canceled."

Food Quality

Pros:

• "Went to this place with my family to have some chips, and ended up buying the burgers and chicken. Were left happy with the food."
• "Probably the best mcdonalds branch that I've ever been to. The food was perfectly made and hot."
• "The food is the same as everywhere, which is great as you know exactly what you'll get."
• "The burger was warm and tasty."
• "Very good Cappuccino and a lot of care and respect for the customers."

Cons:

• "It's really annoying when you order 20 chicken nuggets and they don't give one single sauce that you requested for in your order."
• "Everything was undercooked as they were trying to save time."
• "The food was very cold and hard I waited 2 hours for my food, my drinks was spilt didn't have any drink, the packaging was very bad I ever seen very worse mcdonals I ordered, never again."
• "The fries were undercooked, cold (and I don't mean less than hot, I mean barely defrosted) and tasteless."
• "Got meat patty in mcplant and regular cheese, I understand mistakes happen especially when it’s busy but it can seriously harm someone who can’t eat meat/have dairy allergy."
• "Really awful. Very poor service. Food is very cold. Fish burger tasted stale."
• "Crappie food preparation after waiting almost 20mins for a mayo and cheese burger."

Facility Cleanliness and Maintenance

Pros:

• "I was glad that there were at least 8 touchscreen order machines in there and the one I used was very easy to touch."
• "A good maccy D's, just off the Woolwich rd heading to the ferry, on the left side, nice and clean( as it should be)."
• "Woolwich mc d is really kept nice and tidy considering how many use them in a day from 6am till late."
• "Tidy, efficient McDonald's with large seating area upstairs."
• "Excellent service and cleanliness despite dealing with a delivery all over the shop floor."
• "The toilet was relatively clean (quite impressed with the new flushing system)."
• "Fairly descent McDonalds with 3 small floors of seating ! Good for having a quick bite after the Better Leisure Centre !"

Cons:

• "They seriously need to ban school kids as they're rude and lots and they also bring their own food in to eat and hang around outside in big groups and cause dramas and problems till late at night."
• "Place is over crowed and they won't open the top floor which has extra seating."
• "Also, there were lots of little flies upstairs both times I visited."
• "This please is also Infested in Drosophila melanogaster or Common name Fruit flies need to be dealt with."
• "Place is full of fruit flies."
• "Newly decorated but the toilets are a stinking mess."
• "This mc Donald's is getting worse filty dirty."

Customer Service

Pros:

• "Miss Ancuta deserves a lot of respect for her professionalism!"
• "Up to date good systems I visit regularly its can get very busy. Friendly staff and good atmosphere."
• "Nice place, service is reasonably quick even at lunch time and it's always clean."
• "On the upside, the staff are friendly and the toilets are generally clean and in good condition."

Cons:

• "The security guard here is overly aggressive towards people."
• "Rude staff and female staff refused to cover her hair because she's a manager/supervisor or whatever she call her position."
• "ABSOLUTELY disgusting attitude from all the staff this evening!"
• "Bad behavior with the customers by employees."
• "The staff need to be stronger with customers as customers make the place disgusting."
• "Some workers there are very rude to unfortunate people, like homeless people."
• "Seriously bad attitude by staff who clearly hate being part of the service industry."

Order Accuracy

Pros:

• "You can order on the self service kiosk if you are paying by card."
• "Amazing experience. I walked in at 08:45. Went straight to the terminal. Placed my order and within 5 mins i had my breakfast."

Cons:

• "I'm tired, and for just once I wish they'd check what they put in the bag."
• "Instead of receiving an apology for the substandard breakfast from the member of staff who served me, I instead received attitude."
• "Placed order with Uber and only the drinks arrived."
• "The medium fries only got half of the packet."
• "ordered food with the family and my dad basically threw up his meal because there was some nasty long hair in his burger."
• "They have really stupid self service terminals but the card readers never work and they only have 2 till so you can be queuing for ages I don't bother anymore it's too painful!!"
• "Usually has long cash lines because of trainee cashier's, who have gotten my order wrong before."

Safety and Accessibility

Pros:

• "They also provide hand sanitizer but don't forget to wear a mask!"

Cons:

• "Not suitable for children, unsafe due to aggressive security."
• "Avoid any visit when kids are out of school, not only it will be packed, but you will also develop a headache for all the screaming, shouting and cursing of the kids from schools."
• "Be extra careful there. Lots of time you will notice kids with knives and other dangerous stuff like that."
• "Not enough seating downstairs, so if disabled forget it your struggle to get a seat, this is a teen meeting place so if your looking for that quiet coffee, forget it, very loud."
• "The disabled toilet is often out of order, filthy or being used by people who could quite easily get up the stupidly steep stairs to the main loos."
• "Minus one star because people not ordering food are still allowed to use the toilet."
• "But I didn't find any sockets or charging points on the ground floor and my laptop and phone chargers didn't fit properly into sockets on the 2nd."