Tawa House Reviews Summary

Decor and Atmosphere

Pros:

• "As you walk through the doors you will find the decor tastefully done."
• "Nice and comfortable seating area the restaurant is clean and fresh the place has a good vibe and atmosphere."
• "The interior of the restaurant was also really nice."
• "Lovely atmosphere inside."
• "The decor isn't the best however the food more than makes up for it."
• "Spacious and separate area for desserts."
• "Great environment!! The food was honestly amazing and the customer service was even better!!"
• "The decor of the restaurant is very beautiful."

Cons:

• "Cutlery and crockery was dirty."
• "The place is big and clean as it's new, customer service was friendly. Food was average."
• "Floors, seats and table, were all dirty and sticky, and even the cutlery and glasses were dirty."
• "no proper ventilation system in the hall, very dirty floor, dirty tissues and other stuff was under the table."
• "Unhealthy place with sticky floor and table even utensils, glass etc."

Food Quality

Pros:

• "Food was delicious and piping hot, with a large variety on the tawa for everyone to enjoy."
• "Great Kashmiri food. Well seasoned, truly traditional Pakistani taste."
• "Food is beautifully presented which is supported with its absolute mouth watering flavours and tastes."
• "Everything tasted absolutely lovely. In particular the lamb chops and lamb tikka were perfectly cooked."
• "Food was very tasty with good flavour. The Karahi chicken and lamb were delicious."
• "Food tastes great. The chops are amazing, kebab are not. Everything else in the mixed grill is great."
• "The food was really good. Nan was great, curries tasted good, kebabs were excellent."
• "Food was very good, tables were a bit dirty and had to ask for them to be cleaned."

Cons:

• "Apparently, this tawa looks very delicious but it's very bad in taste."
• "Food was average to poor, bland, not seasoned at all."
• "The Tawa was average, curry’s have little flavour and the meat was overcooked and chewy."
• "The food from this place authentic and really good. It is a busy place and we had to wait for 20 minutes."
• "Food was good apart from lamb chops being undercooked."
• "Worst service and food I ever had. We were 14 people who came from London, we had a tawa dish n most of the items were stale."
• "Food is good but service and sitting is beyond appalling."
• "The food was bland and meat was raw. Did not enjoy my food at all."

Service and Staff

Pros:

• "Staff are really friendly and helpful."
• "Service was super speedy."
• "Food was great, staff polite and very helpful."
• "The staff were really pleasant and courteous."
• "Even though they were busy we were checked on a few times whilst eating."
• "Staff were friendly, polite, looked after us and food was on point."
• "Friendly welcome as we arrived, quick service."
• "All staff are friendly and very accommodating, finally a place that you can enjoy with a welcoming and clean environment."

Cons:

• "Do not recommend as the guy that served us was rude, and did not show any empathy or offer us any alternatives."
• "The only slight issue was the rice. It was a bit undercooked and definitely didn't taste fresh, as if it was made the day before and heated up."
• "Very messy when we went. Had to request for the table to cleaned."
• "The manager and this waitress were just talking and flirting the whole time."
• "Customer service wasn’t the best, I had to ask for a spoon twice and the waiter continued shifting tables rather than getting me the spoon."
• "The most horrible service the food took a 1 and 45hrs to come and the workers were very rude."
• "Waited an hour only served with water no sign of food, another half hour later it got so late so we ended up bringing the food home."
• "Worst place ever gave us cold food and the staff didn’t respect us."

Pricing and Value

Pros:

• "Great food at a good price."
• "Ordered a Small Mixed Tawa for 2 of us. It was more than enough food and could easily have fed 3 people."
• "Lovely fresh food and amazing hospitality."
• "Tasty food... helpful staff, just one suggestion... either slightly reduced the tawa portion price or make portion bigger so it values for money."
• "Good price, quality can be better but expected due to the size of the platter we had, food wasn't bad though."
• "Very good addition to Luton Desi food outlets. Food was brilliant and at very good price too."
• "Reasonably priced place with adequate seating however seating and table need updating."
• "Great prices great food very tasty but unfortunately the location is awkward for parking but the business it self you can't fault open seating space and friendly staff, would recommend."

Cons:

• "Ordered XL for home take out. We was told XL feeds 8-9 people. It wasn’t even enough for 4! Rip off £90."
• "Food took some time to prepare which i did not mind however when it arrived, lamb chops still had blood in them."
• "Decent food but portions are quite small considering the price."
• "Went in October was great portion was great cost us £50 went recently same meal portions was small cost was £70 and quality was terrible."
• "The food was decent, but not special. Not worth 5 stars."
• "Ordered their medium tawa yesterday for £45.00, I was not impressed, the food tasted like any other takeaway."
• "Unhealthy place with sticky floor and table even utensils, glass etc."
• "Bought tawa special for £65. ABSOLUTELY DISGUSTING. Naan are really good. Food quality and service is so poor."