Wendy's Reviews Summary

Food Quality and Taste

Pros:

• "The quality of meat is excellent, the burgers are juicy and the chicken nuggets have a texture like real chicken."
• "The fries are delicious, well seasoned, very nice and the portions and variety top other fast food chains."
• "The burgers are very good, particularly the Dave’s double cheeseburger and the Bacinator, which are mouthwatering and flavorful."
• "For fast food, Wendy's offers great choice with its menu variety, including the spicy chicken sandwich and the chilli con carne."

Cons:

• "The burger just tasted like plain beef without any flavour, really basic."
• "Overall the food is basic high street fast food, nothing special whatsoever."
• "The spicy chicken wasn't spicy at all, very bland, maybe just pepper added."
• "The meat for the burgers was in a holding cabinet, so everything is not made to order."
• "The burger meat was a no from me and the chicken burger is like a steak burger, not a proper chicken fillet."

Service and Staff

Pros:

• "The staff are honest, genuine, friendly, respectful, knowledgeable, understanding, caring, supportive, sociable, punctual, attentive, professional, well organised, well mannered, and well behaved."
• "Food was prepared as soon as possible, with no delays, and the team seemed well organized."
• "The staff at the counter was very helpful and friendly."
• "The workers were the nicest people ever, and the atmosphere they created made the experience better."

Cons:

• "The wait was a bit long but that’s just because they opened that same week, so it’s understandable."
• "We waited for about 25 minutes until our order was called out."
• "The wrong burgers arrived, and they had of course given us the wrong order."
• "Loads of fruit flies around which makes me question the hygiene in the kitchen."

Price and Value

Pros:

• "For a fast food chain, the prices are quite decent (not as cheap as McD but less expensive than BK)."
• "Great value for money, better than another well-known burger chain."
• "The burgers are particularly good with plenty of fresh ingredients and represent good value."

Cons:

• "The Dave’s double cheeseburger and Coca Cola without fries cost £8.98 which is a little bit expensive."
• "Total spend £14 and some change for 2 meals, not really worth it for basic fast food."
• "Single beef burger meal cost £5.95, taste OK but not exceptional for the price."

Ambience and Cleanliness

Pros:

• "The store is clean, tidy, huge, spacious, big, bright, vibrant, and colourful."
• "Toilets clean which is always good."
• "Loads of seating on ground floor plus upstairs, creating a good space for dining."

Cons:

• "This restaurant was a bit messy, bins overflowing and no one taking care of the cleanliness in the dining area."
• "The store itself is new however loads of fruit flies around."
• "A rather average affair, nothing special, the food takes a long time to come, and the environment is sad."