Central Middlesex Hospital Reviews Summary

Customer Service

Pros:

• "Special thanks to Andrea Gapoot in ACAD for her RE-ASSURANCES..HUGE asset to this Hospital."

Cons:

• "This is my 3rd attempt at trying to get assistance."
• "No idea why I was called in after being postponed 3 times."
• "Rubbish hospital waited 6 months to see a doctor for my eyes."
• "The worst front of house staff. Calling to get some information about the vaccination centre - 1 person shouted at me and hang up."

Staff Attitude and Professionalism

Pros:

• "NELIA MUZUVA took great care of me, I went there in massive pain and light headed."

Cons:

• "One of the nurse’s there has the worst attitude such bad bed side manners."
• "The member of staff remains in place 'taking care of' patients."

Efficiency and Organization

Pros:

• "Triage was fast then waited 1.5hrs to be seen for treatment after that which was pretty quick."

Cons:

• "Had to wait 2 hours and 35 minutes."
• "My 10am appointment was helped at 11.30 am."

Facilities and Amenities

Pros:

• "The nurses are really helpful and give a personalized feel."
• "Lovely infrastructure... nice cleanliness.. good staff."

Cons:

• "Central Middlesex Hospital and Ealing hospital need to work on attending their outpatients on time."

Communication

Pros:

• "I spent 30 minutes waiting for the 'Team member to answer' despite being first in the queue."

Cons:

• "An hour waiting in the phone queue (only 8th in the queue apparently...) only to be told they couldn't help me."

Patient Care

Pros:

• "Not one to leave many reviews but was very clean, quick and friendly."

Cons:

• "The doctor was dreadful, no English whatsoever, clearly doesn't know how to take care of pregnant women."

Administration and Appointments

Pros:

Cons:

• "Very disappointed with office staff!"
• "They treated you more in a professional way. It's really gone downhill especially how they have treated the sick elderly patients."

Cleanliness and Maintenance

Pros:

• "This is one of the cleanest and well looked after hospitals that I have ever visited."

Cons:

Signage and Navigation

Pros:

Cons:

• "I did think that the second floor restaurant could be signed better from the ground floor as we had a bit of a job finding it."

Staff Professionalism and Communication

Pros:

Cons:

• "I have been calling to do an appointment and first of all the receptionist lady did not know how to find me in the data base."
• "Absolutely disrespectful"

Racial Bias

Pros:

Cons:

• "Soon after me a white lady come for the headache purposes they says to her have a seat."

Wait Times

Pros:

• "Think its one of the most efficient hospitals I have been to."

Cons:

• "I spent an hour waiting for my X-ray and when I noticed that it takes too long, member of staff said that his colleague FORGOT to tell me that I can not get X-ray today."

Responsiveness and Availability

Pros:

Cons:

• "I have tried contacting this hospital on various occasions and have never got a response."