Address: W Smithfield, London, EC1A 7BE, United Kingdom
Phone: +442073777000
Rating: 4.0
based on 119 reviews.
Hospital Grounds and Amenities
Pros:
"This secret square is so lovely and quite."
"If you are in the hospital and can get out for a break I could not think of a more pretty place to come, lots of seating, some sheltered others just under the trees."
"The most lovely thing for me are the little cupids and the sound of the fountain."
"It is brilliantly located in the heart of the city, making it convenient to get to, yet is surprisingly quiet."
Cons:
"The Hospital not so much."
Staff and Services
Pros:
"Our hearts go out to the General Surgery Team, Consultant Ms Alessandro Ferro... Thank you so much for your care, you are all wonderful and special."
"Sincere Thanks to doctors and nursing staff at the St Barts heart centre for their excellent care and attention."
"Cannot fault them, the cardiology department have looked after me so well for over 7 years now."
"All staff are all good communicators here."
"I wanted to thank the incredible nurses and doctors in the breast screening services and breast clinic in the west wing."
"The consultant and all the doctors were fantastic, they explained what was going to happen and what did happen afterwards, they were very caring and informative."
"I had an ultrasound of my neck yesterday - and had a FANTASTIC ultrasonographer! Very helpful, knowledgeable and I felt very relaxed and comfortable."
Cons:
"My first visit to the cardiac imaging dept... I’m an 80 year old man that doesn’t need anyone’s attitude."
"Not great with communication my partner went over from Belfast."
"General Cardiology - People who are unlucky enough to have a mental health diagnosis on their record are subject to unfair discrimination."
"I am still in disbelief at the way we were treated at the breast clinic today."
"I had an appointment cardiovascular stress section. A nurse wanted enject me in arm and it didn't work well."
"The waiting times and quality of surgeries are CRIMINAL."
"Would have gave zero and it would still be generous."
"Be prepared for lack of training opportunities and promotions only because management is one big bully."
Hospital Cleanliness
Pros:
"The hospital is spotless."
Cons:
"Ward toilets/showers are often dirty as they are not cleaned regularly or throughout the day."
Communication and Organization
Pros:
"The staff nurses and consultants always keep me up to date on my fathers condition without me having to ask."
Cons:
"I was given details to book myself medical check test for Barts hospital RLH."
"My mum was an outpatient who was bedbound... Shows lack of communication between NHS Hospitals."
"It is also not possible to get directly in contact with the doctor/s that handle my files and surgeries."
Gratitude and Overall Experience
Pros:
"I’m so thankful my father was sent here."
"I cannot praise the treatment I have had highly enough."
"Came here for a pacemaker and staff were great."
"Thank you for all you are doing!"
"The care I received in the middle of what was, and continue to be a Covid-19 pandemic was nothing short of incredible and outstanding!"
"I can't thank the doctors, nurses, medical assistants enough."
"My husband had a heart bypass operation last week at St Bartholomew's."
"Had an amazing experience at this hospital."
Cons:
"Still waiting for over 1 year to have a surgery within the ENT department."
"Place is runned poor and inefficient."
Facilities and Environment
Pros:
"Neat and clean."
"Big hospital with many departments."
"Modern facilities are available here."
"Enough space for waiting people."
"Small green area feel us fresh."
"St Bartholomew's King George Centre is a newly built state of the art facility in the City of London."
"The hospital is well served by public transport."
"Lovely facilities for patients and visitors."
Cons:
"Directions are little bit confusing but we need to consider that as it’s a big hospital with few attached buildings."
"All in all this hospital does not care about sanitation."
"The hospital WiFi wasn't working, which they really, really need to fix."
"I couldn't get a mobile phone signal."
Staff Attitude and Professionalism
Pros:
"Staffs, doctors and nurses are friendly, happy to help."
"Had three heart attacks during my 40s, Barts helped make each occasion less traumatic."
"The doctor giving me stitches seemed to be a bit more sympathetic."
"The only person nice to me were the two ladies who welcomed me and the nurse who waited with me."
"All staff were extremely polite, helpful, friendly and courteous."
"Everyone appeared to be happy, relaxed and calm."
"I cannot praise the care and dedication of the staff at St Bartholomew's Hospital enough!"
"The staff were fantastic, helpful; professional and with enough humour to lighten things when appropriate."
"The staff at this hospital was lovely and approachable."
"The doctor was incredibly committed to my case, very sweet."
Cons:
"He did not seem to care and told me to sit down."
"Nobody in imaging cared I was getting blood everywhere."
"She was very annoyed that I went to her and that she had to change my bandage."
"The whole experience was traumatizing and I now understand why so many women die of cancer in the UK."
"The health system is a joke."
"I am not at all impressed with the oncology department."
"Most of the consultants I have met are arrogant."
Communication
Pros:
"I was happy knowing a “doctor” will see me, reassure me and help in every way she/he can."
"Thanks in particular to nurses Natalie and Ellie who I was able to call and get updates from."
"Consultant Dr. Oliver Guttmann (Consultant Cardiologist) who also clearly explained everything patiently, and was happy to answer any questions I had."
Cons:
"She spoke to me as if I was 15 and she had to babysit me."
"I still have no answers."
"I don't know about my appointment what is going on and when is my appointment because I have received a few letters so I'm confused."
"Nobody communicates, you can't get hold of the consultants."
Management and Organization
Pros:
"Big thanks to hospital management and cleaner team."
"I have noticed a review or two about the management culture. However, I strongly feel that without the strictness, the current commendable level of service cannot be achieved."
Cons:
"I had to go to St. Barts because a glass jar shattered onto my foot and my toe would not stop bleeding."
Overall Experience
Pros:
"Incredible world-class care."
"I've been under their care for some time and recently had a heart procedure performed there and I was amazed at the wonderful care given to me and other patients."
"I was given a range of tests and various scans, and the facilities seemed, for a non-medical person, to be exceptionally good compared to my hometown's hospital."
"Spent 2 weeks visiting this place while my mum had her cancer treatment."
"One of the best hospitals out there."
Cons:
"I had to stay in the Coronary Care Unit for a couple of days earlier this week when working in London."