Star Lane Medical Centre Reviews Summary

Booking and Appointments

Pros:

• "Booked multiple appointments via the website and always got one the next day."
• "Online form – I like SLMC's new medical form, it’s user-friendly and I can quickly explain my symptoms with all the prompts provided by the software."
• "Appointment slot – almost all of the time, I’m being given phone appointments within 3- 4 working days."
• "I do like that you can indicate your preferred Dr to see."

Cons:

• "It takes hours to book an appointment, the online triage is only open for a few hours."
• "They don’t book appointment at reception, so if you need same day appointment then they won’t help you."
• "Impossible to see a GP, takes days to book a phone consultation."
• "It takes days to have an appointment even for a sick baby."

Reception and Staff

Pros:

• "The receptionists have always been kind with a smile on their face and never waited more than 5mins once I got there."
• "I find the receptionist very friendly and helpful."
• "They have one amazing receptionist, so if you’re lucky to speak with her, you might stand a chance to get your issue half-sorted."

Cons:

• "Receptionist are clueless and never have the right information."
• "The worst gp stay away receptionist are all rude and stuck up."
• "Receptionist staff will hover around their desks if they see you waiting needing some assistance but won’t come to the desk to help you."

Doctors and Healthcare Professionals

Pros:

• "Dr. Chung was so empathetic, professional and knowledgeable."
• "I met Suzy at my Dr surgery.She is very easy to talk to and very professional."
• "The Doctors are brilliant, I have no problems with the surgery."
• "GPs & Nurses – I’ve seen various GPs & nurses in the last 4 years. I’m particularly impressed by Dr Fang and Dr Gilligan."

Cons:

• "The doctors don’t listen to you."
• "Doctors don’t even chase you up to let you know if blood test results are abnormal."
• "I never had problems before till now! A month ago I got tonsillitis, I got prescribed penicillin which did not help at all."

Phone & Online Services

Cons:

• "I would give 0 if that would be possible, the phone service is inexistent, i'm calling from 1 hour and no answer at all!!!!!"
• "Also their website it's not working, they say you can do EVERYTHING ONLINE, when actually you CAN'T DO anything, no booking service."

Wait Times

Cons:

• "Such a let down. Today I waited 50 minutes to be seen having booked an appointment before hand."
• "My wife on 2 occasions waited over an hour. I mean where is the service?"
• "I came over to UK to see my mother who was sick,this place was crowded with immigrants all yapping in foreign language,I waited nearly an hour to get the prescription from the Dr that had been called in earlier in the day."

Overall Experience

Pros:

• "I always feel listened to and never rushed."

Cons:

• "Terrible service. We have had problems with the registration of the vaccine and 5 months later they do not solve it for us and they treat us in bad ways."
• "No one helps and everyone looks the other way."