Address: 333 Whitechapel Rd, London, E1 1BU, United Kingdom
Phone: +442074569820
Rating: 1.6
based on 123 reviews.
Appointments & Availability
Pros:
"Recently moved to this area post lockdown; experience with nhs has been strangely positive during this covid period - used to take me weeks to get an appointment in other places but super easy to schedule a phone appointment with the GP now."
Cons:
"The telephone booking’s appalling bearing those who cannot book online are all phoning at the same 8am-9am bookings slot."
"Impossible to get appointments."
"Getting an appointment is next to impossible."
"They said they couldn't give me an appointment with a GP until I had a health check with a nurse."
"Their phone lines to ask for appointments are collapsed."
"It's impossible to get an appointment."
"Impossible to contact them via phone."
"When you miss calls from a doctor for telephone appointments they don't leave a direct number for you to call them back on."
"Also it takes a while to actually get an appointment in the first place."
"Took my dad in to book an appointment and despite expressing he is unable to call or do video consultants or book online hence coming in, they said they can't book appointments."
"The worst ever. They may as well not exist."
"It's almost impossible to get through to reception."
"Impossible to make an appointment with this GP."
"This morning, my wife called at 8am and was fifth in line to speak to an operator, however, she was told there were no further appointments available and advised to dial 101 or go to A&E."
"This GP is absolutely rubbish, if I could give it to a zero I would."
"Worst GP ever hardly have any appointments,"
"What a horrible practice. It is really difficult to actually get an appointment at all,"
Reception & Staff
Pros:
"Personally I always approached them in a polite and friendly manner and never encounter any problems."
"I’ve been with this GP surgery for almost 17 years! All the admin staff over the years, some there since I’ve been small and new ones too, all great! There is a staff called Abu there who gives exceptional service."
"Made a gp transfer for my girlfriend and Abdul at The front desk was very helpful and made the process smooth."
Cons:
"Receptionist customer service is absolutely appalling."
"The people behind reception are rude incompetent."
"The reception team are very rude and thinks that they all know what they talking about even though they don't know they own policy."
"The receptionists do not care about anything and are incredibly rude."
"Receptionists are rude and ignorant they think they are the GP/Partner."
"There is a male receptionist who helps but has no patient service skills whatsoever. Doesn’t even give name when you call and just seems to hang up without saying bye."
"Some other receptionists are like that but less rude."
"the service is very very very poor and this isn’t just my opinion, everyone who goes to albion health centre have the same opinion."
"Always a negative kind of experience with this surgery. The grim and grisly nature of the interior is reflected within the very unpleasant nature of the receptionist staff members."
"Reception waiting times are too long and easily worsen health conditions."
"Reception staff are super rude, unhelpful and incompetent."
"Reception staff are streamly rude and unprofessional for working in the environment like the health service."
"Very rude staff, they seem very uninterested in their job."
"I feel sorry for the people with poor english, They get abused by the members of staff."
"Very unhelpful customer service they give me appointments online first appointment they never called 2nd time after 2 hours waiting I call them them they changed my appointment."
"Rude receptionists unwilling to provide customer service."
Communication & Customer Service
Pros:
"The only positive experience I've had is with Dr Iyengar and the nurses."
"I have been seen by them for the past 6 years. Admittedly the reception area has the feel of a disaster movie but I have always found the busy reception staff to be efficient - especially during phone calls, and the doctors have always been excellent; going above and beyond."
"The nurses and doctors are all brilliant. Especially Dr Simniakous, a brilliant doctor I can highly recommend him."
"This is not a reflection on the doctor, they are actually good doctors and good human beings."
"Gave it 2 stars as when I do see the doctors they are very helpful."
Cons:
"Doctor aiyenger, Aliyah, Abdul, Jasmine, the medical secretary the whole team absolutely incompetent."
"When you visit in person, there are lots of staff sitting behind reception chatting to each other but they ignore patients."
"Had to go A&E twice within a week due to symptoms getting worse and the practice not responding to A&E doctors referrals."
"Hard to complete e-consultations as it’s only between 9-11am and not available during weekends."
"Patient care and customer service skills are very poor."
"The service can definitely be improved please management do something about your poor admin staff."
"Albion Health Centre’s most of the receptionists don’t want to respect and listen to the patient’s problems,"
"Poor customer service No one answering the phone and when you reach your number, you get cut off!"
"They always make errors and it’s frustrating chasing them."
"If you manage to get an appointment they will give you a day they will call but they won't give you the time they will make the call."
Overall Experience
Pros:
"Next appointment with Samira was good as she ran through the process of pregnancy with us and helped set up a midwife. Thank you to the team!"
"I always rave about how I love my GP."
Cons:
"I have always had to brace myself before walking into this place."
"Cannot believe taxpayer money is going into these people's pocket."
"This GP Surgery has worsened my chronic health condition. DON'T USE THEM."
"Would like no stars if I had the opportunity, the place is horrible."
"This is just one example of the pain this surgery will cause you."