The Generals Grill Reviews Summary

Customer Service

Pros:

• "The manager and staff are very friendly we had a laugh and a good chat with the manager."
• "Service is amazing."
• "The service was amazing as per usual and the wait for food and drinks wasn't long at all."
• "Friendly staff and owner. Quick service."
• "The service was excellent."
• "Great customer service, staff are friendly."
• "The service was really quick and the waiter were very polite and educated."

Cons:

• "The worst customer service I have ever received - please avoid this restaurant."
• "TERRIBLE CUSTOMER SERVICE.... after reading reviews, a lot of people have had this issue!!"
• "The staff did not seem eager to take our order so had to call staff over."
• "Customer service is appalling."
• "Worst management I’ve ever seen. Service promise left unfulfilled."
• "Very bad customer service, its not bloody Turkish cuisine and Indian too."
• "Absolutely disgusting food, the customer service is even more disgusting."

Food Quality

Pros:

• "Lovely friendly restaurant, food is amazing !!!"
• "All of the food is really delicious and the portion sizes are really good value for the money."
• "The food is a very reasonable price and the quality of the food was excellent."
• "The food was outstanding, delicious and great temperature."
• "One of the best Turkish food we ever had."
• "The food is fantastic it had lots of flavour and taste delicious it’s very reasonable priced too."
• "The food is gorgeous and lacks the dirty greasy taste people expect from other establishments in the area."

Cons:

• "The chicken sheesh tasted as if it was boiled."
• "Kebab meat was RAW! ... the food took over an hour to arrive and was tasteless."
• "The food tasted as if it had gone off."
• "The lamb was terrible very fatty and the mixed grill was just as bad."
• "The food no longer has the authentic Turkish flavouring but more of cumin and tumeric Pakistani spicing."
• "Ordered chicken donner. Tasted undercooked and unseasoned."
• "The chicken was unbelievably dry, with little to no taste."

Delivery & Timeliness

Pros:

• "Ordered food 9:45pm via Uber Eats. Did not arrive by 11:00pm."
• "The Lahmacun is the best I've tried anywhere and the service is unbeatable!"
• "He and his staff provided excellent customer service throughout."

Cons:

• "Ordered food 9:45pm via Uber Eats. Did not arrive by 11:00pm."
• "Waited 2 hours 12 minutes for delivery, even though the restaurant is down the road."
• "Ordered at 7.15pm, it is now 9.25pm and I am STILL waiting for my delivery."
• "**DO NOT ORDER** Ordered food 9:45pm via Uber Eats. Did not arrive by 11:00pm."
• "OMG!!! THIS IS THE WORSE SERVICE EVER ORDERED A MIXED KEBAB FROM DELIVEROO IT SAID 30 TO 40 MINS IT TOOK ALMOST 2 HOURS TO COME."
• "Waited over an hour, our food was stone cold."
• "Saturday we ordered general shish mix platter. And from next morning me and my husband and got very bad food poisoning."