C&G Autos Slough - MOT & Service Centre Reviews Summary

Category: Auto repair shop

Address: 78-80 Church St, Chalvey, Slough SL1 2PE, United Kingdom

Phone: +441753518727

Rating: 4.8
based on 182 reviews.

Customer Service

Pros:

  • "Exceptional customer service from all staff I interacted with today."
  • "They kept me updated all the way in relation to additional works needed."
  • "Very responsive and helpful throughout."
  • "The staff were very pleasant and I received excellent and helpful advice regarding servicing."
  • "Chris, Dan, George and the whole team are always helpful. Great customer service."
  • "Communication was brilliant throughout the day over WhatsApp."
  • "The staff at C&G Autos were very friendly especially Chris who kept me updated every day on my car repairs."

Cons:

  • "Never got a response."
  • "The car was returned with dirty handmarks everywhere & the garage changed the price between when she was called to pick up the car and when she had to pick it up."
  • "Their response was that ‘it’s a coincidence those problems happened the same day as they worked on the car’, which I believe is very unlikely."
  • "Bad service, unprofessional."
  • "They were rude, argumentative and full of lies."
  • "They made her walk back to an ATM to withdraw the additional amount."
  • "Mix up on appointment times and what was to be done with the vehicle."

Quality of Work

Pros:

  • "Now my car has no more clunking noise and I drive knowing that my car is safe to drive long distances again."
  • "Both Chris and George are competent and trustworthy professionals in my opinion and they treat their customers with courtesy, honesty and fairness."
  • "Professional service. Honest and friendly. They go out of their way to help out their customers."
  • "They saved me a lot of money and completed the work required to a high standard."
  • "They did the job perfectly and were very honest with their feedback on the car."
  • "They have always conducted thorough and meticulous checks on my car during numerous MOT inspections."
  • "C&G have without fail been able to identify issues quickly, get the job done properly and communicate with me throughout the whole process."

Cons:

  • "At a previous garage I had suspension components wrongly installed and damaged."
  • "After fixing my car washer nozzle they didn't fixed nozzles panel after repair."
  • "When I collected my car and drove off, my car was making a rattling sound."
  • "The noise was still there, went back and was told it will go away with time which it didn’t."
  • "The Mechanic had made an error to which they had broke a part trying to get into the drive shaft and then refused to acknowledge their own wrongdoing."
  • "I had to pay for other diagnosis somewhere else to get it repaired."
  • "In this MOT centre it seems no one is qualified MOT tester just avoid avoid from this place."

Value for Money

Pros:

  • "Very professional, very honest and fair prices."
  • "Been using C&G Autos for years, always happy with the service and price."
  • "They are the most honest mechanics in Slough, they always tell you if something is not worth doing rather than rip you off."
  • "I would recommend getting your car done here as they offer many services and can always help out."
  • "Courteous, helpful, honest and reasonable they did my MOT and fixed an issue with my car promptly."
  • "They always provide an excellent service & I cannot recommend this Garage highly enough."
  • "Used C & G Autos for a service for the first time today, very impressed!... transparent good value pricing."

Cons:

  • "They bought parts and then charged us way more than what it actually cost."
  • "They charged 185£ for changing the front discs and pads."
  • "I been charged for the diagnosis (65 + VAT which is a lot comparing to others)."
  • "They also do not overcharge."
  • "Got a major service for almost 300 GBP."
  • "They might have a good technical service, what I can’t confirm so far, but they really seem not to care about customers."
  • "Long appointment dates plus comparatively higher rates and at the end low quality of work."

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