C&G Autos Slough - MOT & Service Centre Reviews Summary

Customer Service

Pros:

• "Exceptional customer service from all staff I interacted with today."
• "They kept me updated all the way in relation to additional works needed."
• "Very responsive and helpful throughout."
• "The staff were very pleasant and I received excellent and helpful advice regarding servicing."
• "Chris, Dan, George and the whole team are always helpful. Great customer service."
• "Communication was brilliant throughout the day over WhatsApp."
• "The staff at C&G Autos were very friendly especially Chris who kept me updated every day on my car repairs."

Cons:

• "Never got a response."
• "The car was returned with dirty handmarks everywhere & the garage changed the price between when she was called to pick up the car and when she had to pick it up."
• "Their response was that ‘it’s a coincidence those problems happened the same day as they worked on the car’, which I believe is very unlikely."
• "Bad service, unprofessional."
• "They were rude, argumentative and full of lies."
• "They made her walk back to an ATM to withdraw the additional amount."
• "Mix up on appointment times and what was to be done with the vehicle."

Quality of Work

Pros:

• "Now my car has no more clunking noise and I drive knowing that my car is safe to drive long distances again."
• "Both Chris and George are competent and trustworthy professionals in my opinion and they treat their customers with courtesy, honesty and fairness."
• "Professional service. Honest and friendly. They go out of their way to help out their customers."
• "They saved me a lot of money and completed the work required to a high standard."
• "They did the job perfectly and were very honest with their feedback on the car."
• "They have always conducted thorough and meticulous checks on my car during numerous MOT inspections."
• "C&G have without fail been able to identify issues quickly, get the job done properly and communicate with me throughout the whole process."

Cons:

• "At a previous garage I had suspension components wrongly installed and damaged."
• "After fixing my car washer nozzle they didn't fixed nozzles panel after repair."
• "When I collected my car and drove off, my car was making a rattling sound."
• "The noise was still there, went back and was told it will go away with time which it didn’t."
• "The Mechanic had made an error to which they had broke a part trying to get into the drive shaft and then refused to acknowledge their own wrongdoing."
• "I had to pay for other diagnosis somewhere else to get it repaired."
• "In this MOT centre it seems no one is qualified MOT tester just avoid avoid from this place."

Value for Money

Pros:

• "Very professional, very honest and fair prices."
• "Been using C&G Autos for years, always happy with the service and price."
• "They are the most honest mechanics in Slough, they always tell you if something is not worth doing rather than rip you off."
• "I would recommend getting your car done here as they offer many services and can always help out."
• "Courteous, helpful, honest and reasonable they did my MOT and fixed an issue with my car promptly."
• "They always provide an excellent service & I cannot recommend this Garage highly enough."
• "Used C & G Autos for a service for the first time today, very impressed!... transparent good value pricing."

Cons:

• "They bought parts and then charged us way more than what it actually cost."
• "They charged 185£ for changing the front discs and pads."
• "I been charged for the diagnosis (65 + VAT which is a lot comparing to others)."
• "They also do not overcharge."
• "Got a major service for almost 300 GBP."
• "They might have a good technical service, what I can’t confirm so far, but they really seem not to care about customers."
• "Long appointment dates plus comparatively higher rates and at the end low quality of work."