"Completely satisfied, couldn't ask for more helpful, honest or friendly service."
"Fantastic service, professional, friendly, helpful and trustworthy."
"Always a welcoming reception, excellent customer service."
"If you want a professional, reliable and cost effective garage I would thoroughly recommend Crane Bank Garage."
"The team at the garage personalise their service and really care about customer care and quality."
"The customer service is excellent and you just know that your car is in the hands of people you can trust."
"From making an appointment through to collecting the car, the customer service from start to finish was what you hope for - polite, friendly and professional."
Cons:
"Only thing I wasn't happy with that I was told the car needed to stay there for the day."
"Left my car in a disgusting state."
"Safe to say I'll never be returning."
"Their response is pretty poor, clearly suggesting that I'm making this up."
"I just wish 'leave it with us for the day' wasn't the default option as you can't compare an hour without the car as opposed to a whole day."
Quality of Work
Pros:
"Crane Bank Garage this week replaced the clutch and dual mass flywheel on my Honda CRV... the car was returned to me road tested, cleaned and driving superbly well."
"Crane Bank were honest about what work needed doing and what was not essential."
"The jobs on my cars have always been tip top and given me confidence to get back on the road."
"the work on my car has always been fantastic."
"They are absolutely thorough professionals. Fixed the annoying sound in my car which other garages weren't able to spot it."
"The work they carry out is to a high standard and there are never any unnecessary extras."
"The repair work carried out for us by Crane Bank Garage was done competently and at a fair price."
Cons:
"The car was not in a good way and certainly not as sold on advert."
Professionalism and Trust
Pros:
"Honest, professional with excellent customer service is what you get time after time."
"They’ve never failed to be professional, friendly, excellent value and reliable."
"They are in my opinion a very trustworthy independent garage."
"They are always professional and honest. I really appreciate the fact that they tell you exactly what needs repairing and the cost breakdown before completing the work."
"They are honest, efficient and friendly."
"I believe that this company is trustworthy honest and diligent."
"Their assessment of the work needed was honest and transparent and their customer service exemplary."
Cons:
No negative comments under this subject.
Convenience
Pros:
"It was very good to see COVID safe procedures in place."
"Crane Bank arranged an MOT test at very short notice."
"Been told to bring the car in pretty much straight away and I was good to go back on the road within an hour."
"We had the benefit of a courtesy car for one of the visits and a lift to my workplace for another, which is always helpful."
"Rang up, fitted me in for an MOT test on the same day."
"It is particularly convenient to be able to drop the car off early and pick it up late."
"Great Covid controls in place to protect staff and customers."
Cons:
No negative comments under this subject.
Value
Pros:
"Keep it up guys, well done."
"All work was completed in a timely manner at a fair price."
"Very competitive price compared to other local garages."
"Booked in to have a full service next week at less than half the cost of the main dealer."
"My car needed body repairs which was done to an excellent standard at a very reasonable price."
"Good value for money and do your MOT and service very quickly to a high standard."
"Great work done by the team, and very honest with what work needs to be done now, and what can wait."