Manor Garage Reviews Summary

Customer Service

Pros:

• "Service with a smile would highly recommend these guys."
• "Very pleasant people: helpful, attentive and courteous."
• "All the staff were super helpful on my recent visit and I can’t thank them enough! Very friendly and reliable."
• "Great communication at all stages and excellent customer service as ever."
• "Staff were very friendly, great customer service."
• "The staff are extremely courteous & knowledgeable."
• "Great customer service! Friendly staff!"

Cons:

• "Also, they supposedly serviced the car although when I checked the oil it was still black."
• "Not a great experience to be honest! All seemed promising over the phone and they do advertise as being Audi specialists, You would think they would know what gearbox is in a 2005 rs6!"
• "Reducing the rating as visited recently asking for an urgent adjustment on the handbrake on the car. Not interested."
• "I rang the garage to get a quote for a job, and was told that I would get two quotes by email. Since then I have heard nothing from them."
• "Called for a quote on timer / CAM belt replacement and they took my contact info and car details, said they'd get back to me with availability and pricing. Hadn't heard anything after a week so phoned back up. Again, they took my name and car details but heard nothing ... Disappointing as the reviews look otherwise really positive."
• "Poor customer service."
• "The gentleman on the end of the phone was very unhelpful."

Quality of Work

Pros:

• "The service you get is great and they’re always honest with you regarding any work needed to be done."
• "Had my car back and working properly on the same day."
• "Gave me an explanation of the work carried out and the car was ready to collect as promised."
• "They checked the car fully and gave me cheap quote on the work which was required."
• "Brilliant service, competitive charges...A big tick in the box from me."
• "They didn't charge for this diagnostic work!"
• "Its very nice touch that they clean an hoover the car."

Cons:

• "I will never go to this garage again! AUDI SPECIALISTS...... YOU ARE HAVING A LAUGH!"
• "Having paid the bill, I returned to my car to find the engineer polishing the mirror unit having applied some solvent to remove the glue that had come off the masking tape that had been holding the unit together for the last week."
• "They tried telling me my car had to be serviced every 10,000 miles when it clearly stated I was on an Audi 20,000 service schedule."
• "I appreciate that not every garage will find every fault, however given that I was obviously misled on the checks that Manor Garage had done, I would avoid them moving forward."
• "Disappointing and wouldn't recommend unless you own a polo!"
• "Anyway, they broke in and then charged me for the repair."
• "Did not take my car back as I had no confidence in the work being done correctly."

Value

Pros:

• "The battery repair was a tad more expensive than i was expecting but other than that the pricing was all fair and above board."
• "The value was much better too compared to previous."
• "The price was very good."
• "From start to finish the staff were friendly, helpful and gave me all the options."
• "The services are done quickly and to a standard I’ve never experienced before."
• "They are professional, honest and trustworthy when handling any issues I’ve had with my vehicle."
• "I've always found them friendly, knowledgeable, and reasonably priced."

Cons:

• "They quoted me £1500 and said he looked everywhere for a cheaper option. I myself looked elsewhere and got all parts necessary for £350."
• "This garage tried to charge me £679 for repairs...WHICH DIDN'T EVEN NEED DOING."
• "They told me my whole fog lamp unit was broken and it would be £90 to fix."
• "I visited this garage about my Audi A3 as there was a whistle from the turbo... I am disgusted with this especially as they charged me £70 to check it over."
• "The battery repair was a tad more expensive than i was expecting."
• "Booked in for my MOT while in Chester for my graduation and had to have a few repairs. 1 week after the garage replaced a belt it broke and I was stuck in Northwich so 20 miles away... What bothers me about my experience is that they wouldn't accept responsibility for the mistake so instead I was left worrying there was an underlying issue for about 3 months thinking it could have broken at any moment."
• "I visited this garage about my Audi A3 as there was a whistle from the turbo... I am disgusted with this especially as they charged me £70 to check it over."