Diamonds Factory Reviews Summary

Customer Service

Pros:

• "Radwan was of great help!! He gave a lot of insight and advice and made the whole process of choosing a ring enjoyable and easy."
• "I was served by the lovely Saskia. Her customer service skills were 10/10."
• "Morgan was a great help when my partner and I went in to look for an engagement ring."
• "Had an unbelievable experience today trying to find the right ring for my fiancée. The manager and Radwan showed an amazing understanding on different ring and diamond sizes."

Cons:

• "They delayed the order, my boyfriend told me he was going to propose on Valentine's day but he cannot because Diamond Factory delayed the order."
• "The service is very poor. I was served in the London branch, they didn't answer phone calls, sometimes took a day to get hold with them."
• "I drove 4 hours to return a ring I bought here to have it adjusted to a smaller size... They have not apologised or provided a refund."
• "Where do I start... customer service lacking, no one willing to take responsibility and a total disgrace."

Product Quality

Pros:

• "I am beyond happy with my engagement ring!! The quality is amazing and the service is even better!"
• "We had an exceptional experience working with Morgan at the Diamond Shop."
• "My beautiful engagement ring arrived today, it is everything I hoped it would be."
• "Purchased my engagement ring here for my Fiancé and the staff was extremely helpful and made sure I understood the 4 C's."

Cons:

• "TERRIBLE. My fiancé purchased a white gold diamond ring. After 4 months of wear; the diamond fell out of the ring."
• "Absolutely appalling product and service. Purchased an 18k Diamond ring less than 10 months ago. Within 3 months, the first Diamond fell out."
• "Be Aware! If you are simply looking for good value for money, DF is your choice. But the delivery time was 2-3 weeks... After 8 weeks we got the ring back in the exact same size."
• "Poor customer service, my husband brought me a ring and we kept having issue with the diamond and the ring due to the lack of quality."

Delivery & Responsiveness

Pros:

• "Really good service. DeNiro was great, he showed and explained everything clearly. I spent around 6 months searching for an engagement but couldn't find any. DF built it exactly to what I was looking for."
• "The staff at Diamonds Factory were incredibly helpful in helping me decide and order an engagement ring. They were easy to talk to and contact by multiple means."
• "Fantastic service from start to finish. I dealt with Samantha in the Glasgow branch. She took the time showing all the options for the ring I had in mind!"
• "My second time using Diamond Factory and again they exceeded my expectations in levels of customer service and also offer great products at excellent prices."

Cons:

• "Where do I start… first of all this is my second order with Diamond Factory. This order for two rings was due for delivery on Friday under their 'guaranteed 24hr' delivery slot."
• "Had to reject taking the ring about 6 times because either the setting was not right, the diamonds were cloudy like pearls, the size was wrong."
• "Ordered a ring online with the help of Heather. Diamonds factory were amazing. Instant messaging service which meant I could get help straight away... Needed to go one size up but again Diamonds Factory amazing with getting this all sorted quickly."
• "Last year when I proposed these guys sorted me out pretty quickly and with a great service. They bent over backwards and arranged everything within a matter of days."