Elegance Jewellers Reviews Summary

Customer Service

Pros:

• "Sarwar provided such excellent service and designed my wife's ring to perfection."
• "They were very attentive to my needs and helpful given my limited experience with jewellery."
• "Sarwar and everyone else I spoke with there were helpful, informative and patient."
• "Amazing customer service, very competitive prices and a very personal experience when you go in."
• "Everyone was really helpful especially Sarwar."
• "The level of customer service by the staff (especially by Zayn) was beyond fantastic."
• "The staff were incredible friendly and welcoming."

Cons:

• "Their main shortcoming was with their customer service. We needed to get the piece certified and resized. We had to chase every step of the way to have the ring sent away and then make sure the work had been done and when the ring was ready."
• "Elegance had the opportunity to keep up their customer service and they were incredibly rude, arrogant and petty to us."
• "We went the next day and from the outset they accused me of damaging my ring and refused to fix the ring unless we paid £750 for a new stone."

Product Quality

Pros:

• "They look stunning - very very pleased."
• "The finished rings were exactly what we had hoped for and we were extremely pleased!"
• "All three rings are bespoke, and are not anything that can be bought off the shelf."
• "The ring itself is beautiful and put together perfectly."
• "I have never seen a diamond so sparkly!"
• "The quality of the ring was exceptional: the settings for the stones were handmade rather than cast which makes for a much sturdier ring."
• "The make and everything absolutely superb!"

Cons:

• "May 2015 the main stone fell out of the ring so we contacted the store and they told us to come in and see what had happened."

Value for Money

Pros:

• "Received an outstanding service, finding exactly what I wanted for an unbeatable price."
• "Sarwar gave us the best price we could have imagined."
• "Highly recommended. Don't be thrown off by the less glossy looks of the shop, compared to others. You'll get a good deal for sure!"
• "They have great service and value. Far better value for money than most of the other places in the area."
• "By far, the widest range of designs, fantastic service and unbelievably cheaper prices relative to other shops."
• "Value for money. Quality is excellent. Service amazing."
• "They are very competitive on price, and were the best value I could find in London and the rest of the UK!"

Cons:

• No negative comments regarding value for money were provided.

Aftercare and Support

Pros:

• "They were patient and happy to offer excellent post sales services."
• "Their aftercare service is creditable and they are very reliable and friendly."
• "Although the warranty period on the ring expired at the start of lockdown they were good enough to extend that cover until we could safely return to the store."
• "Their aftercare has also been amazing. The ring was slightly too lose, and they were happy to resize it."
• "They delivered the ring on the promised date and their after purchase customer service was excellent."
• "Since making my decision and buying the ring, the post sales care has been excellent."
• "We revisited subsequently for the free ring resize which was done in less than two days, and they were enthusiastic to see me come back in with a happy fiance in tow!"

Cons:

• No negative comments regarding aftercare and support were provided.