Diamond Doves - Hatton Garden Jewellers Reviews Summary

Custom Design Process

Pros:

• "The process was long and very intricate with every step thought through, resulting in the most perfect ring of my dreams being made in a bespoke and hands-on process."
• "Had the most wonderful experience here at Diamond Doves with Chintan, Paresh, and the team... They really brought our vision to life, offered so many choices of rings, from classic to unique shapes."

Cons:

• No cons mentioned regarding the custom design process.

Customer Service Experience

Pros:

• "The service at Diamond Doves was wonderful. We knew from the first visit we were going to shop with Paresh & team. As many have said, there are no pushy sales tactics, it is very welcoming & relaxed."
• "Everyone at Diamond Doves was extremely helpful and they didn’t put any pressure on me to make a decision, unlike some of the other stores I visited in Hatton garden."

Cons:

• No negative comments about customer service experience were found in the reviews.

Quality and Craftsmanship

Pros:

• "It’s a beautiful piece, for our tenth wedding anniversary."
• "The gems are not just jewellery here; they're an artistic symphony of grace and elegance."

Cons:

• No cons mentioned regarding quality and craftsmanship.

Aftercare and Support

Pros:

• "We have been back since then to take advantage of the yearly cleaning service that is offered, which we would thoroughly recommend."
• "Diamond Doves was able to make me earrings too, their turn around time is fantastic!"

Cons:

• No cons mentioned regarding aftercare and support.

Value for Money

Pros:

• "They have such a great selection of rings and even custom-made options."
• "Paresh and Chintan were not like this at all. Very kind and considered, not applying any pressure. And on top of that, their prices were the best."

Cons:

• No cons mentioned regarding value for money.