Hyde Park Design | Bespoke Jewellers Hatton Garden Reviews Summary

Craftsmanship and Design

Pros:

• "The craftsmanship was excellent and we are extremely happy with the finished ring!"
• "Hyde park have made a custom engagement ring and wedding rings for us and there is no doubt we will use them again in the future."
• "They worked with us, taking all our suggestions into account to create a beautiful blue sapphire ring that was within our budget."
• "Their work is absolutely amazing and have always produced exactly what I ask for, always giving suggestions and listening to all my ideas and bringing them to together to produce amazing jewellery!"
• "They were patient and super talented in helping us design the ring we wanted and understand so much about it all throughout the process."
• "They listened to my ideas and we made an amazing computer generated model, which meant I knew it would be perfect."
• "A truly stunning piece that fulfilled every request I had for the design."

Cons:

• "I was lucky enough to be gifted a very beautiful ring from a much loved family member but it didn’t suit me so we looked to have it redesigned and reset."

Customer Service

Pros:

• "Excellent customer service for a once in a lifetime purchase!"
• "Sean and Paul have been so helpful and offered a top quality service from the design process at the start all the way through to the finalised ring."
• "They are talented, personable and provide a first class service."
• "They are passionate, sincere and genuinely helpful."
• "They went above and beyond to get everything perfect for us and everything was exactly as we wished for."
• "They were extremely knowledgable and transparent throughout the process of selecting a diamond and designing our ring."
• "They are very knowledgeable and masters of their craft."

Cons:

• "I recently damaged my ring and they were quick to fix it for me without any issues."

Value and Pricing

Pros:

• "Sean and Paul were above and beyond advising on what I should do and how they could help create my dream ring without the crazy price tag."
• "More than fair in pricing."
• "For comparison purposes, I sent the design and spec to Boodles and Tiffany. The price they were charging for the same product was over 2x the amount."
• "Primarily their products are really high quality and competitively priced."
• "The quality of their workmanship is first class and their prices are much better than you will get from the high street."
• "Really excellent pricing to work with individual specs and requirements."
• "At incredibly reasonable cost."

Cons:

• No cons mentioned regarding value and pricing.

Aftercare and Support

Pros:

• "I just went in to see them again after 3 years for a clean and re-check."
• "We've been back a few times since to take advantage of their cleaning and polishing service and their service continues to be outstanding."
• "The after sales service is second to none as you are treated as a customer for life."
• "They welcome you back and encourage you to come see them for a clean and polish of your rings every once in a while which is free of charge."
• "They’re always happy to have you pop in to have your rings cleaned which always look incredible afterwards!"
• "They are always so helpful and are happy to clean both the rings free of charge, even now a few years down the line."
• "They even offered a free clean anytime we pop in."

Cons:

• No cons mentioned regarding aftercare and support.

Professionalism and Expertise

Pros:

• "Their experience and knowledge of their trade, combined with an eye for craftsmanship, makes working with them a pleasure."
• "They are so welcoming, talented and more than fair in pricing."
• "They were informative, well explained and incredibly kind and helpful throughout our time in the premises."
• "Their experience shone through when it came to diamond sourcing, valuation and design."
• "They really know what they are talking about and help you with your design."
• "The staff members were not only incredibly friendly but also exuded a high level of professionalism throughout."
• "They were genuinely talented and were very patient in explaining different traits of a diamond so that I can make an informed decision."

Cons:

• No cons mentioned regarding professionalism and expertise.