Arcadian Gardens NHS Medical Centre Reviews Summary

Staff Professionalism

Pros:

• "Empathy, commitment, and professionalism - from the wonderful people working at the reception to the team of specialists."
• "Most of the staff in this surgery are professional, caring and reassuring."
• "Both Doctors are very friendly and efficient."
• "Absolutely amazing service, the doctors and staff are friendly and very knowledgeable."
• "All the staff at Arcadian surgery were helpful and efficient and above all caring."
• "The receptionists, practice managers, nurses and all other members of the team have been approachable and friendly."
• "Over the years have always found the doctors and receptionist’s to been polite and friendly and caring."
• "Staff always friendly and communicative."

Cons:

• "Reception staff do need to take a step and have bit more empathy."
• "The receptionists keep telling me that they are chasing the health centre... but no answer."

Doctor's Care & Expertise

Pros:

• "My son had the privilege of being diagnosed by Dr. Karim, a doctor with beautiful personalities both inside and outside."
• "Absolutely amazing doctors at this practice, both Dr Perera and Dr Karim!"
• "I recently had quite a severe illness...I was treated by Pedro. His diagnosis was immediately correct."
• "Dr Perera and Dr Karim have been great doctors and teachers."
• "Dr Z Karim has been so understanding, caring, helpful and professional every time I have seen her."
• "Dr. Karim was amazing. She was understanding, she listened and was the only doctor to date that’s been willing to help me."
• "Dr Karim was very thorough with examining and addressing my injury."
• "I have every confidence in the service I receive from both Dr Karim (female) and Dr Perera (male)."
• "Dr Perera is the most amazing doctor I've ever met in the UK."
• "Both the doctors take their time to assess you."

Cons:

• "Doctor Karin job is sending you back just at home... she didn't read the hospital letter."
• "With Dr Zohra Karim I have been always disappointed, she always rush, she don't leave you to make 2 or 3 questions."

Practice Management & Efficiency

Pros:

• "Responsive, accommodating and with efficient systems on long term management conditions follow ups, reminders etc."
• "Telephone correspondence - regular and efficient - thumbs up all round!"
• "Dr. Karim offered to see me before the opening time when they didn't have appointments available."
• "The reception is well managed and I don't usually have to wait too long when phoning."
• "The admin team are fantastically organised which makes situating into the placement a lot easier."

Cons:

• "Increasingly the wait times here are becoming unreasonable - I have waited for nearly an hour after my appointment time has passed."
• "I have been waiting for my blood test results for over 5 weeks now."
• "Yes, staff is friendly, but what's the point of the friendly staff if you can't book an appointment."

Patient Support & Communication

Pros:

• "I'm 64 years old and haven't needed the doctors for years... All I can say is the treatment I received there was exemplary!"
• "She listens to our concerns carefully and gives the best advices."
• "We had few home visits with good results."
• "Great professionalism, perfect communication and keeping a promise when he says he will call you back."
• "Walk-in services are great and much appreciated especially in these difficult times."
• "The GPs and nurses are always on hand for guidance with numerous learning opportunities."

Cons:

• "Every time I contact you I need to explain myself all over again."
• "You still accept new patients but you can't handle those you already have."
• "I will definitely consider changing the GP soon because it feels like I don't really have one."

Appointment Scheduling

Pros:

• "Reception staff was very polite and offered me an appointment quickly."
• "They accept face to face appointments and not phone appointments like my old GP in Southgate."
• "Very happy to be able to see my GP face to face."

Cons:

• "Impossible to get an appointment."
• "What an ethical way to treat your patients."
• "They have NO IDEA how to deal with chronic patients."

Reception and Staff Professionalism

Pros:

• "Reception staff are lovely, Lisa shaf and Julie 🙌🏼🙌🏼💯 don't leave."
• "Every single staff member is so friendly, empathetic and caring."
• "Also I would like to add that your receptionists are absolutely BRILLIANT!"

Cons:

• "Front reception person is not professional and inconsiderate and rude."
• "Rubbish place can't even get my meds after doing everything they ask me to do."
• "Going to de-register from this surgery after a couple of months of bad service."

Doctor's Care and Service

Pros:

• "Dr. Karim phoned me this morning and explained everything very thoroughly to me."
• "Dr . Pereira is a fantastic doctor . Always Has compassion and understanding."
• "Dr Karim has been very helpful during this difficult time of caring for my 91 year old mother."

Cons:

• "The same doctor that's tried to treat my mother via Amazon purchases."
• "Dr Perera was able to cure it like no one else did."
• "Dr Karim has been very dismissive every time."

Overall Patient Experience

Pros:

• "Highly recommend, especially to those who live locally."
• "My whole family are very pleased with the practice."
• "My experience so far has been very good, and I've been going here for a few years now."
• "This is the best GP surgery I've been registered with."

Cons:

• "This was once a good surgery but not anymore."
• "I regret coming to this surgery."
• "Worst experience I've ever had with a GP."