The Practice @ 188 Reviews Summary

Appointment Scheduling

Pros:

• "Getting appointments is never a problem and the team are happy to work with patients to meet their needs."
• "Excellent GP practice, got back to me within 2 days of my query and kindly provided me with a medical letter."
• "Miss Joanna booked me on Sunday with different doctor from different practice which has never been offered to me before."
• "I've had a good experience with 2 out of 3 doctors I've seen there."

Cons:

• "My family was never able to get an appointment even when urgent."
• "I have tried on multiple occasions to get an in person appointment to be examined and was told that for the entire surgery there was only 1 doctor available and he was working from home."
• "Now, there is far more chance of finding the needle in the haystack."
• "Appointments are very hard to get."
• "Then it is very common for appointments to run late, as much 90 minutes."

Reception and Staff

Pros:

• "The personal and considered patient care is exceptional and stand out from receptionist (Marcela) and GPs."
• "Marsrla was very kind and polite, she also did about four weeks follow up on my behalf, and even called to give feedback."
• "Thanks to Renata and Anita for being so polite, respectful and helpful ALL THE TIME."
• "I've always had lovely treatment from the receptionists and the doctors."
• "The reception staff have vastly improved over the last 6 months or so."
• "On visiting the surgery the young gentlemen at reception was also efficient."

Cons:

• "This practice, urgently needs to review and train their Reception team."
• "The receptionist, Tamara, was as useless as could be."
• "The multiple times my wife and son have gone to The Practice, they have been referred to Dr. Ambia Mustafa, who has been absolutely USELESS!"
• "Very unprofessional and horrid reception team, messed up my home address several times."
• "The lady at the reception, seeing the bad results, did not want to make appointments for repeated analyses."
• "Horrendous, vile people in reception are bringing this place down."
• "Most of the reception staff are rude you cannot talk to them."
• "The receptionist also hung the phone up on me when i said my baby isn't registered yet."
• "The person on the phone did not hesitate in asking for someone that 'speaks English', which is very, very xenophobic."
• "Receptionist with short red hair and Eastern European accent (around 50 years old) has not to work in a GP."
• "The receptionist staff are the rudest I have known."
• "They have no 'phone manners or 'phone skills and the same is also true when it comes to dealing with people face to face!"
• "The receptionists, I am simply astonished, it seems it must be a job requirement that you have to be extremely uncaring, rude and arrogant."
• "Every time I am calling to book appointments or ask questions regarding prescriptions, I always have a very rude person on the phone."
• "Receptionists need to learn to be polite and probably invest in some training. Incredibly rude!"
• "Their phone doesn’t work at all."
• "Prescription for a child's UTI was not sent to pharmacy as advised it would be."
• "The appointment wait is over two weeks."

Professionalism and Compassion

Pros:

• "My family and I have been looked after in a most professional, competent and kind manner by Doctors and staff of this surgery for many years."
• "The wonderful Dr Bentley, who has been a source of enormous comfort and wisdom."
• "Dr Israel is very supportive to my needs."
• "Doctors, nurses and everyone else, they are just going the extra mile."
• "The actual Doctors are caring and friendly, I have been to numerous appointments with my wife or children."
• "The best doctors you could wish for. Caring, patient, knowledgeable and most importantly very honest in assessing your health."
• "He is a true professional, effective and approachable and I consider myself lucky to have him as my GP."
• "I had a video call with Dr. Victoria, and it was very helpful, she listened and was compassionate."
• "Very professional and compassionate."

Cons:

• "Lack of empathy and professionalism from most of the GPs (except a few like Dr. Israel)."
• "I felt very uncomfortable with the doctor who saw me, he didn't even touch me, he was at a distance."
• "I tried to express my concerns but I was dismissed."
• "A doctor did not seem to care much."
• "Some doctors don’t give the impression they are really listening to you or taking you seriously."
• "One doctor misdiagnosed a serious health issue."
• "A couple of the doctors have an uncaring attitude."

Medical Expertise and Advice

Pros:

• "I've been given great advice, correctly referred and overall had my health issues resolved in a professional manner."
• "I trust the medical advice I receive from the doctors at this practice."
• "My condition has been monitored correctly and I’ve always been given the right advice and treatment."
• "The doctors are knowledgeable and up to date with the latest medical information."
• "Treatment is always spot on and the doctors’ expertise is commendable."

Cons:

• "Misdiagnosis is something I have experienced on too many occasions at this practice."
• "The GP didn't provide any solutions or referrals, simply a 'wait and see' approach which was unacceptable."
• "I was advised to do an online NHS check for a physical problem which seemed inappropriate."
• "After several visits and no improvement, I sought a second opinion which led to a correct diagnosis."
• "The advice given over the phone by a GP was very generic and didn't address my concerns."
• "I find that the doctors are often rushed and overlook details."
• "Doctors tend to rely too heavily on patient's self-diagnosis."