Grove Medical Centre Reviews Summary

Doctors & Medical Care

Pros:

• "Amazing customer service, always friendly and professional."
• "My GP Dr Ali is exceptional honestly."
• "I had a wonderful experience with Dr. Ana Rochadel at Grove Medical Centre."
• "Dr Barton has been so incredibly helpful, and I feel very grateful for all that both her and Dr Forgan have done for me and my household during what was a very difficult couple of years!"
• "Dr Hussain has a very good bedside manner."
• "This was the first practice I felt truly listened to and understood and as a result for the first time in 33 years I feel I have positive control of my future."
• "Pleased to give this high score because of the excellent care I received, in particular from Dr. Husain."

Cons:

• "Miscommunication between hospital and gp practice delayed my cancer referral by 2 weeks."
• "My son has an obvious tonsil infection, the doctor refused to provide antibiotics."
• "I would give 0 stars if I could and this isn’t for the Grove Medical Center but it’s for Dr Mohamedali who is very unprofessional and dismissive every time I have a phone consultation with him."
• "I guess this is typical of a NHS gp surgery. The doctors don’t seem to want to help or care."
• "Professionalism was not top notch! Doctors should speak clearly to patients especially when a patient has concerning issues."

Reception & Appointment System

Pros:

• "I can always get an appointment especially when booked online. And the receptionists are always pleasant and helpful. Overall all the staff are brilliant. Much appreciated."
• "Always very helpful and friendly reception staff, always able to get next day/same day appointments when needed- so efficient."
• "Called for appointment for 10 month old baby and had a phone appointment with Dr within 2 hours, followed by an in person the following day."
• "The provision for booking appointments online is hugely appreciated."
• "The reception team are listen and are very helpful and now that I've left London I will miss their friendly personal approach to their patients."
• "The receptionists are very polite and I always get to schedule doctor appointments efficiently and timely."
• "Fantastic local practice. Opening hours to suit everyone and a common sense approach to appointments - no need to play the 8am phone redial lottery here."

Cons:

• "Mandy the receptionist is incredibly rude and unhelpful."
• "Your receptionist keeps hanging up the phone."
• "I hope I can give them 0 star. Worse receptionist I’ve ever experienced in my life. Appointments at 8 am only and always say we have no appointments left."
• "Shocked by how little they care. It's basically impossible to speak to anyone."
• "Reception is quite polite and nice however I am disappointed with the appointment system."
• "Bit disappointed with the quality of service in relation to registering with the GP."
• "Appointment system at the Grove medical centre is completely wasted taxpayers money."

Facilities & Accessibility

Pros:

• "Pharmacy just outside who are also friendly and remember me by name."
• "Free parking on the street and large waiting rooms."

Cons:

• "i popped in for a regular Blood Pressure check up, using their pod, told it was out of service."
• "Grove medical centre is the closest GP practice to where I live so I had no chance but choosing it."

General Feedback

Pros:

• "Grove Medical Centre is by far the best GP surgery I have ever registered with."
• "This review is to thank Dr Helen Barton, from Groove Medical Centre, for the wonderful work she does."
• "Super Practice as well as a fantastic teaching facility!"
• "Helpful, human staff (not something every surgery can say) - the NHS with a human face."

Cons:

• "Do not be fooled by the good reviews."
• "This doctor is going downhill."
• "I’d avoid at all costs."
• "Such a shoddy service."
• "This place is a waste of NHS money avoid at all costs."