Currys Reviews Summary

Customer Service

Pros:

• "The service and support I received from Curtis, was one of my best ever experience."
• "Me and my partner came to pick up a gaming laptop today, and Kieran our salesman was brilliant, very helpful and knowledgeable about all aspects."
• "The customer service in the High Wycombe branch was impressive."
• "Yesterday I had to come back to the store and was served by Dave who (like Curtis) was very helpful and understanding."
• "Great Customer service by Nuno from Portugal."

Cons:

• "Probably the worst ever company for customer service."
• "The staff here are the worst you are ever likely to meet for dreadful service. Complete lack of customer skills, bordering on disrespect and rudeness."
• "Terrible customer service and the store manager exceptionally rude and doesn't do what he's agreed with Customer."
• "Horrible service !!!!!! Very unprofessional service. Rude customer service!!"
• "Absolutely shocking customer service."

Product Availability and Quality

Pros:

• "Having just moved house I grabbed a quick couple of microwave meals... Good experience."
• "Old Chest Freezer removed and taken away with new one put in its place."
• "Great run store, good displays and stock availability."
• "Wide ranging stock and good value are always to be found."
• "The prices are really competitive."

Cons:

• "Bought a 43 inch 4K TV yesterday. When putting together noticed the screen and marks across it... The box had been damaged exactly where the damage to the screen was."
• "Bought a radio from them. It stopped working. Got replacement same brand which stopped working next day."
• "Bought 3 laptops from them, well over £1200 each and 2 of them didnt work after 5 months."
• "Delivery came and they sent incorrect goods!!"
• "Half the products on display prove to be out of stock."

Staff and Management

Pros:

• "The manager appeared and apologised which was something I suppose."
• "Had an issue with a tumble dryer and did not get the response I expected from the service team. So dealt with the manager Mandip, who handled my issue expertly."
• "Our remote control has decided yo give us hard time, I was helped by Steve and he was amazing! Great knowledge, happy to help, patiently explained and even dashed me new batteries."
• "Went to buy a TV before Christmas. Jordan was really helpful and made choosing much easier than I found at other providers."
• "I was helped by Jordan who provided excellent 10/10 service and helped me acquire this phone and answered all my relevant queries."

Cons:

• "The older manager is a very unpleasant man. Avoid at all costs."
• "Terrible terrible customer service from the supervisor and store manager, rude and dismissive."
• "The manager is not a particularly nice person."
• "Steve the store manager was incredibly rude to me."
• "Was extremely shocked and appalled by the behaviour of the store manager and some of the staff that worked there. Extremely rude manager."

Shopping Experience

Pros:

• "Perfect click and collect service."
• "Delivery was prompt and efficient on the day with very helpful Delivery Men."
• "They also do price match for anything and also for 7 days after, they price matched twice for me, once when I purchased and again when Amazon price dropped."
• "The first Curry's I've been to that led me straight home (on a Friday evening) to write a positive review."
• "Went to look at 65inch TV's and fridge freezers... offers and prices are good, black Friday deals help too."

Cons:

• "Don't bother with this place. We spent 15 minutes waiting at the PayHere desk."
• "The service was so bad that we left without buying."
• "It's not easy to get served and you can usually find the same prices from other retailers and usually cheaper."
• "Service is slow if you use click and collect. But the staff there are very knowledgeable and helpful."
• "Forget them, go online and buy from Amazon these folks deserve to fail on the High Street."