Currys Reviews Summary

Customer Service

Pros:

• "I was served by the helpful and personable Alan, who advised me on my selection."
• "Thank you to anne, joe and ellise. Joe and anne..you handled my complicated and upsetting situation with so much professionalism."
• "Phenominal help from Adam at Loughborough store today."
• "The assistant couldn't have been more helpful. He didn't rush me and talked me through everything even offered me a chair."
• "Was served by Amrish and Priya on the 24/4/22. As always I found the service fast, professional and pleasant."
• "Visited CarPhone Warehouse to buy an iPhone. Received excellent service from Charlotte who was friendly, knowledgeable, patient and explained everything very clearly with no pressure from her."
• "Staff are friendly and are always willing to help."

Cons:

• "Stood in store for 45 minutes not approached by any staff asking if I needed help!"
• "Plenty of disinterested staff unwilling to help."
• "It consistently has rude staff who ignore you and push you into extended warranties."
• "Prices are so so, customer service is not great. Most of the staff are pretty clueless and often ignore you."
• "You are not fit for purpose."
• "Absolutely disgusting customer service from manager Brendon."
• "If you need any help staff tries to avoid you, they aren't interesting about your issue or anything."

Product Availability

Pros:

• "Found the item within 5 mins of searching online for £80 less and free delivery."
• "They've got quite good selection of home appliances and IT stuff."
• "Vast store with large amounts of stock."
• "And both my items were cheaper than the same things on the Internet."

Cons:

• "I have been to currys 5 times now in the past 3 months and every time I want to buy something they say it's not in stock."
• "No stock of what was needed - staff admitted it was more of a view only store of demo appliances."
• "Shocking didn't have the television I ordered online in store."
• "There is no-where near the amount of stock and choice of range that we're accustomed to."
• "Whatever you ask, there is no stock."
• "It has lots on show but nothing in stock. So many empty shelves."
• "All items I wanted out of stock."

Store Experience

Pros:

• "Really well set out place."
• "Loads of parking space out front. Would recommend here for getting your self a new phone contact the lady was super helpful and was nothing rushed."
• "Very light, airy and spacious shop and the prices are very competitive."
• "This store was one of the best laid out PC worlds I have been to."
• "Really helpful Sales Assistant on the TV section. Gave me lots of advice and info and talked me through different brands and options."

Cons:

• "Shop was dirty and very untidy."
• "Unbelievable I wanted to buy a TV was told closing time come back in am they couldn't sell it without all the instructions remote etc."
• "The store is nice enough but it rather failed in its basic function of being a shop, where products are displayed with clear prices & rudimentary information to assist purchase."
• "It appears that the staff spend most of their time socialising and not actually helping customers or tidying up the store!"
• "Not a great visit today, ordered a TV for pick up which wasn't ready when I arrived."