Currys Reviews Summary

Customer Service

Pros:

• "Bought a washing machine. Sales Staff were very helpful."
• "A very young lady gave me advice on how to cast A Picture to my smart TV from my tablet. Curry's staff always very helpful and have time for you."
• "Lovely people and very helpful."
• "All the staff we encountered were friendly, helpful and nothing was too much trouble."
• "Very helpful staff, the gentleman we spoke to was brilliant, talked us through different things we need to know."
• "The staff are fantastic nothing is a problem for them if you need help they will help you and if they don't know they will find someone who does."
• "Both items were also delivered and installed on time by really helpful and professional delivery services explaining to me how they both work and on top of that what to make sure I do and do not do to make sure they last and avoid breakages."

Cons:

• "Currys needs to work hard on it's customer service. Their handling has been awful, and I will not be purchasing anything from them again."
• "Condescending staff that are too busy to not be busy."
• "Worst customer service i ever experienced send nintendo switch for repair with care plan supposed to be fixed within 7 days had to go 4 times to store and to be told that they will find out and will contact me but simply on last occasion been told that they forget about it."
• "Very Very poor after sales service in that sense. Very upset at having to go back to the store to get this sorted, hate oversees call centres."
• "Absolutely terrible service no one wanting to serve on white goods with staff falling over themselves on brown goods."
• "Waited around for advise on a laptop or computer, nobody seemed to want to come and help."
• "The 'expert' did not know the product and had to google it's specs in front of me."

Product Availability and Pricing

Pros:

• "The item we wanted was not on display but luckily they had it in stock. Always ask!!!!"
• "Good big shop with a lot of stock on display, upstairs there is a good selection of domestic appliances large and small."
• "Varied range of products on show, which helps after researching items on line."

Cons:

• "Only black dishwasher left was badly scratched asked for reduction was offered £9.00 on closer inspection is was not good at all."
• "Brought a microwave from Tesco's for £79. In curry's it was £109 for the same thing."
• "What caused us to buy elsewhere was the fact that it was cheaper to buy directly from the people who made the devices."
• "Didn't have any freezers at all. Keep away from curry's look online."
• "I cannot recommend Curry's PC World based on my experience, and I urge others to explore alternative options when seeking electronics and appliances."
• "Somewhat disappointed here. Went in to look for a new laptop. The three I was in were not on display or in stock and would need to be ordered online."
• "Currys is a great place to check the item you need then just walk down to argos and actually buy it."

Staff Attitude and Professionalism

Pros:

• "The lovely man at the desk (Bradley?) said that he wasn't sure if that would work and proceeded to collect items to trial it instore instead of just selling me the product."
• "Very friendly chap brought it out to the car. Excellent and safe service."
• "James was very patient and helpful (very knowledgeable about the products)."
• "The member of staff was extremely knowledgeable and knew what he was talking about. He gave me enough info to choose. No hard sell."

Cons:

• "Everyone here are far too busy and important to acknowledge you with even a nod or a smile, let alone help!"
• "Shocking experience this morning in this store. Went in to purchase two sets of noise cancelling headphones. Seven members of staff just standing in a group talking with no intention of coming over to assist."
• "Staff were slow and quite rude, claiming they were understaffed but stood round chatting frequently or moving round the store in groups."
• "Absolutely terrible and rude customer service from repair dept and when ask for manager the manager hides up."
• "When questioning this with Mike (manager on shift) he was rude and unhelpful."
• "Terrible service if you are lucky enough to find anyone to help you let alone anyone who actually knows anything about the products."
• "It's super unprofessional and juvenile, Currys used to be a place with professionals and people who knew tech."