Currys Reviews Summary

Staff Knowledge & Assistance

Pros:

• "I was served by Gavin, we bought LG tv and bose 300 speaker. Gavin was very knowledgeable about the product very helpful."
• "The help we received from Amanda was helpful, not pushy and she seemed to genuinely care about helping us find the right product for what we were looking for."
• "While considering the different activity watches in the Brighton Hill, Basingstoke Branch, a technical sales guy 'APS' approached and offered to help. Absolutely brilliant - if you want good, reasoned, advice seek him out! A good asset to the company."
• "I was served by kerry who I belive is the store manager, and I can honestly say the customer service experience was the best I had received in any curry's store."
• "I would like to thank Luke Sinclair in the Carphone Warehouse department of the store. He spent two hours helping me today, and went above and beyond to make sure the problem was sorted."
• "Every member of staff smiled and said hello. Our sales assistant Kerry was a fountain of knowledge and incredibly kind and helpful."
• "I asked 2 challenging questions and the sales representative was very knowledgeable indeed."

Cons:

• "This retail should be hiring staff who is not teens. Wasted 1 hour to look for a simple laptop."
• "Went to store today and I was left shocked at how incompetent the staff are."
• "Boyfriend and I have been here a few times and had some pretty poor experiences in this store. they never seem to have anything in stock, the staff all seem very undertrained."
• "Absolutely useless, none of the staff know anything about the computers and keep running to the manager to ask simple questions."
• "3-4 times this past month I've been in trying to sort out a new surround sound system and each time I've been ignored."
• "You can never find anyone to help you and they never have anything in stock."
• "Worst customer service ive had. All the staff have no knowledge of what there selling."

Customer Service Experience

Pros:

• "Wow wow wow.... Black Friday shopping and again a couple of weeks later, couldn’t have been more pleasantly surprised with the level of staff and service I received."
• "Best UK customer service experience I've encountered."
• "Brilliant service from Josh, rescued the day."
• "Nice place to check tech-gadget-kitchen products. I liked the space arrangement plus the opportunity to have hands-on. Staffs are Ok, friendly and they know their stuffs."
• "I had a fantastic experience in curry’s, On arrival I was quickly greeted by a young guy by the name of Roo he politely advised if I needed assistance just to ask."
• "The customer service assistant quickly recognised the problem and I was in and out in under 5 minutes."
• "It's a great place to go and check out products, test their controls e.g. volume and take home straightway rather than waiting for a delivery."

Cons:

• "Good service but after giving them my email I have been inundated with spam. Coincidence perhaps but not likely."
• "Sold wrong thing. Went straight back for refund. Rudest manager."
• "Atrocious service."
• "Shocking. Was given a lead for my graphics card which the wrong one. I'm not tech savvy so I believed what they told me."
• "Absolutely terrible customer service! Just ignored for 10 mins, while the pointless staff milled about chatting."
• "Sorry, but the customer service was atrocious when I went in today."
• "Customer service was a pain in the bum and wanted us to sort out the problem."

Product Availability & Stock

Pros:

• "The new shop seems well stocked and very extensive with a very wide range of items."
• "Good range and reasonable pricing even compared to online (It's a bit more expensive than Amazon but you'd expect it to be and it's not a massive amount)."
• "Very competitive prices, they now price match if you can find a product cheaper elsewhere."
• "MUCH Better store than the one in Andover!!! This one (for the most part) actually had STOCK and lots from which to choose."

Cons:

• "Every thing I picked was not in stock."
• "We went to buy a cordless vacuum, they had a very professional lady from Dyson promoting the brand. We decided to up our budget to buy one - guess what? They had no stock!!"
• "A lot of products are not in stock in the store and those which are indicated in stock on the website are often difficult to find on the shelves."
• "Finally chose a laptop alone and then waited 15 minutes for someone to come help me and no surprise it was out if stock despite being advertised as available."
• "Twice in 2 months looking at fridge freezers with no success."
• "They have some things in store on show, with prices (like a samsung fridge) but wont sell it and say they are out of stock everywhere in the region."
• "Just a disappointment that there is such limited variety."