Currys Reviews Summary

Customer Service

Pros:

• "Simon at Parsonge retail in Leigh was BRILLIANT because of his help sorted out my problem quickly cannot thank him enough he can have my 5 star's."
• "I knew what I was after I got a really helpful and no-nonsense assistant, He found Even better deal, I paid and walked out, quicker than I normally go to Lidl oe Aldi."
• "I can say she helped me to explain each and everything with a smiley face."
• "Went to return a faulty kettle the man sufyaan who did return was fast polite and efficient so thank you sufyaan!!"
• "Needed to a return an erroneously purchased incompatible sound bar, and the two employees on the customer service desk this afternoon were exemplary: keen to help, positive and proactive, and very friendly whilst they resolved my self inflicted issue."
• "The staff are helpful and knowledgeable."
• "Very friendly and attentive staff. Junade was extremely efficient and helpful when we returned a TV and helping us find a replacement, would definitely recommend this place for all your electrical needs."

Cons:

• "Tried to return a microwave that was only slightly over the returns policy, unbox and unused."
• "Wish they would leave us alone to look! Soon as we walk in descended on by multiple staff!"
• "Most horrendous customer service and knowledge of products!"
• "No manners no respect no customer service, I was a loyal customer to Curry pc but I will never come back to the one in Manchester ford, avoid it they are all time talking to each other in foreign language and no respect or care when you try to make a choice and purchase."
• "Please never visit this shop. The staff are horrible."
• "Staff doesn't really care, and is very inexperienced in customer facing roles."
• "This shop branch seriously need customer service training."

Staff Availability and Attitude

Pros:

• "Staff is always available for help and the big car park makes it that much more convenient."
• "Always a comprehensive selection of goods."
• "Reserved online, assistant manager Andrew greeted me near the doors as I entered, took me to tills and got my order, even applied a discount code and gave me the 3 year breakdown cover for less than the price of my item. Thanks."
• "If you want to have a nice and quick service ask for Subhaan."
• "Buy in store or/and browse and compare online. The choice is there."
• "The Knowhow gurus are always on hand (should you have technical questions)."
• "Excellent service went in for what I wanted didn't try to sell me something I didn't want like another store wasting my time Jenny who helped was lovely then got a coffee too on the way out from the lovely lady demonstrating the coffee machine first class thanks again."

Cons:

• "Sometimes getting staff to help or advise can be difficult."
• "The odd brilliant staff members, the rest are the zombie army."
• "3 staff chatting to each other and don't even bother coming to you to offer assistance."
• "The arrogance of some of the cpw managers is astounding."
• "I have never rated this store staff before but always felt the staff don’t care."
• "Unprofessional staff -had to come back twice to get my item replaced."
• "It was a waste of time, and I feel disappointed and frustrated."

Store Experience

Pros:

• "Huge store with lots of variety."
• "A large version of PC World with free parking. Convenient and the occasional bargain, but best to compare to prices online whilst in the store for the best deals."
• "A big store for a wide selection of electrical and technological gadgets to meet your needs."
• "The prices here are great value for money and there are loads of good quality products to choose from."
• "Spacious parking, disable friendly and quality products."
• "It's a well helpful staffed place can get almost anything you would need for your home."
• "We are very pleased with our purchases."

Cons:

• "Maybe, it’s because, a warehouse this size of a football pitch has NOTHING, every time I come in, it’s devoid of hope."
• "A totally disastrous mixing of incompatible businesses."
• "Currys website does not let me log into my credit account on their site which the live chat spokeperson confirmed people have the same issue."
• "Tried to return a phone I bought online, I was told I had to return it online."
• "If you want some modicum of service. Avoid this place like the plague."
• "Not enough staff to help with queries. Shame they don't think to charge batteries etc so that customers can try a vacuum cleaner before buying."
• "Very disappointing. Tried to buy a product that was only available online so came to the store to ask a few questions and to get it delivered to the store as it was stated on the website."