Currys Reviews Summary

Store Layout and Stock

Pros:

• "Easy to find whatever your looking for as the layout was fairly clear."
• "Newly developed store and very presentable."
• "The store was very tidy. Was only inside very briefly but the staff seemed friendly and had plenty of them around."
• "A nice store with plenty of bargains on offer at the moment. Picked up a shark cordless hoover for £199 instead of £349!."
• "Free parking nice new refurbishment with an upstairs also a new lift for disabled people or people who cant manage stairs."
• "What a clean, well presented store- the staff are welcoming but not pushy."
• "The brand new Currys PC World store has undertaken extensive work to bring the store to life. It now features a mezzanine floor which take has a great range of both large and small kitchen appliances."

Cons:

• "Went to the store late in the day, immediately upon entering I knew it was going to be a hassle."
• "I saw an item I liked, was similar to what I already had, asked if item in stock no was the reply, I could get item from Canterbury, wasn't impressed."
• "Came in a few weeks ago to buy a new phone as mine suddenly stopped charging, sadly the one I wanted wasn't in stock as it had been popular."
• "Wanted to buy a tv, no stock, wanted to buy an ipad, no stock, Ended up having to use the Canterbury store that had decent stock levels."
• "The TV I wanted they did not have in stock would have to wait three days...was told it was a very popular TV ..if so why not keep more in...."
• "Went there to buy a new dishwasher & fridge after a recent move only to find it is a temporary store with no stock & none being delivered until May 5th when the new store opens, total waste of time."
• "Currys at Broadstairs keeps virtually nothing in stock, everything has to be ordered in."

Customer Service

Pros:

• "Got what I wanted .even though it said take it away today it wasn't in stock .not to let a little thing like that get in the way just got to wait a couple of days staff very helpful."
• "We got them delivered, delivery staff were also very helpful and cheery."
• "Excellent choice of all electrical equipment at good prices."
• "Tina sold my mum a fridge and a freezer she was lovely and helpful and was an absolute credit to the store it was such a pleasure to have someone be knowledgeable and not pushy please go see Tina for all your appliance needs and anyone in charge give her a pay rise."
• "Brought a new tv from there, I'm probably the least technically minded person but had everything told to me in a language I could understand."
• "Ver impressed. We went into Currys at Westwood and were looking a televisions. Caylie the assistant was honest and very helpful and very knowledgable."
• "Excellent service from Blake and Aaron in carphone warehouse. I was in on 2 occasions this week for 2 different phones and they were really helpful, giving me plenty of time and advice."

Cons:

• "Staff have a lack of product knowledge and give false information."
• "Won’t be shopping here again. Dreadful customer service in 2 different departments."
• "So unprofessional - took laptop in last Saturday for an MOT went to collect as advised today a week later... Appalling service, weak manager came to apologize how does that help?"
• "Appalling customer service and efficiency. I felt ignored and lied to and will NEVER use the store again."
• "Staff unhelpful and unable to provide information about products."
• "Poor service on my last visit. The staff member who dealt with me didn't have much knowledge or customer service skills."
• "Manager was useless."

Pricing and Offers

Pros:

• "Decent selection for under the counter fridges and freezers. Varied in prices. Good selection of washing machines as reasonable prices."
• "Love browsing through this shop at all new pc ‘s. Reasonable prices to have computer repaired."
• "You know what to expect from this high street retailer of electrical products and this store had the usual vast range of computers, printers, accessories, audio units, televisions, plus home domestic appliances and all at good prices."
• "Shopped here recently for a new TV; and for under £55 a Seagate 2Tb External Hard Drive. Very useful. Great staff."

Cons:

• "Can't say I'm happy today the item we bought was fine but there was an offer with it that was still being advertised in store but the date ran out yesterday but they wouldn't honour the offer."
• "Went to see some fridge freezers and chose one at £499 and returned to pay for it today and the price is now £729. Disappointing!"
• "Don't appreciate being told you need to buy the extras after telling them we were not interested in the extras but the guy that was talking to us kept on pushing us to buy them."
• "Saw a TV went to buy it, sorry it's not available, ok, when will it be? sorry cannot tell you that, waiting for head office instructions."