Homebase - Birmingham Sutton Coldfield Reviews Summary

Customer Service

Pros:

• "A staff member name Paul well he was Brilliant he talked me through what I needed to finish what I had started all wrong."
• "Above and beyond customer service. I spoke to three members of staff today, one helped with finding a price, one served me at the till and one helped me load compost into my car."
• "But very impressed with the member of staff who went out of their way to help."
• "Staff are very helpful and friendly."
• "Friendly staff."
• "The staff are always helpful when you ask for assistance."
• "Excellent service when visiting today. Lots of stock and excellent selection of power tools and mowers to choose from. Very helpful pleasant staff who went the extra mile."

Cons:

• "Every time I go to Homebase we have to wait to be served by only one checkout open."
• "Hopeless. Only visit if you are prepared to queue for ages while the till staff wander round the building."
• "Never, never enough tills open BUT there always seems to be lots of employees milling about."
• "Dreadful service today, the staff on the tills were very pleasant however I was left waiting to have some mdf cut for absolutely ages and gave up in the end."
• "I asked a male about the paint the elderly lady overheard who was by the entrance letting people in the shop, and she was rude and said if it's not on the shelves then it's not there."
• "Been a garden lover, it's always a pleasure to go to homebase. However yester I was left feeling insulted and hurt by staff member A."
• "This store always looks like it's just been robbed, empty shelves, drab and never very tidy or orderly."

Product Availability and Pricing

Pros:

• "Great selection of paint and paper to decorate any household."
• "This Homebase has a garden centre, you need to shop around here to see what is Available, expensive but some good buys, I found large terracotta pots at very good price!! £12 - £24."
• "They have a good range of products and a very good return policy (most times no 'question asked')."
• "The store is clean and easy to navigate."
• "Items that you expect to find & more. My go to shop for hardware."
• "Had to return a couple of items on occasion and it's never been a problem."
• "The staff a very helpful. There's free parking."

Cons:

• "Click and collect showed the wall tiles I needed in stock at this store so drove over 8 miles to get them. On arrival I was told they had none in stock."
• "This homebase has been the same for years... it always seems overpriced than most diy places."
• "Avoid at all costs totally useless, ordered 5 Items Hozelock spray bottles says 11 in stock online apparently they have no stock they are totally disorganised, never again. !!!! "
• "Computer do's not relate to what's in stock."
• "Disappointing, was after large garden pots which showed as available, in decent numbers, on website only to find the only ones they actually had were nowhere near the quantities stated and most were damaged."
• "Went for some gloss paint but tins seemed a little expensive and they didn't have any reasonable sizes and that would have cost more."
• "Stores a bit shabby. Went to buy paint homebase own brand, the colour I selected was 3 different shades from the colour on the tin, tester pot and shade in the booklet."

Store Experience

Pros:

• "Love visiting for the amazing deals on plants! Worth a visit often."
• "Massive store with everything easily located."
• "Easy access to the shop for wheelchair user's Blue badge & parent parking but only a few."
• "I used the Argos here though and staff were friendly and quickly found my order and passed it to me."
• "Really pleased with selection of stock available at really good prices."
• "Great store, lots of stock compared to other stores, helpful staff."
• "Place is a bit of a life saver when you've run out of paint/wallpaper-paste and everywhere else has either closed, or isn't open yet."

Cons:

• "I visited homebase Chester road.wont be going back.went to look at kitchens and bathrooms.iv received a fine from G4S as homebase carpark is private land. so £100 pound fine."
• "Since takeover prices have gone through the roof. Very expensive compared to peers."
• "I know these are horrendous times with this virus and I really appreciate all staff working in these times but launching into a verbal attack on me for smiling and accusing me of mocking the situation by a miserable checkout worker is something I don't need."
• "Had only one box of ceramic wall tiles in stock after saying they had three on the 'phone."
• "Wanted to get some bathroom accessories but it was all cornered off."
• "People on desk were useless."
• "Nearly walked out. Could not find anyone to ask for help.. When I did he was very rude."