B&Q Gillingham Reviews Summary

Customer Service

Pros:

• "Saved our holiday so thank you so much for outstanding customer service."
• "Jason Raggatt in the bathroom section is fantastic, his customer service is above and beyond!"
• "The staff could not be more helpful from the lovely ladies who looked after my friend so well with her purchase to the young lady who helped us to the car and loaded the boot."
• "We've never experienced such a terrific Customer Service in our lives."
• "The staff are absolutely brilliant."
• "All staff here is professional and happy to help."
• "Very helpful male member of staff who went above and beyond to look for what we had gone in to purchase."

Cons:

• "Really poor customer service today."
• "The low rating is because of their dishonest online stock level system."
• "Very poor service. Click and collect order advised it was ready for collection. When we arrived, wrong product was waiting for us."
• "Staff couldn't be bothered to deal with any genuine enquires."
• "We had someone who was at the till who was the rudest person to serve me in all my years of shopping."
• "Terrible customer service. Months of problems trying to buy an item that was showing as in stock, only to find it wasn't on arrival."
• "Unhelpful, rude and condescending staff at returns desk."

Store Layout & Stock

Pros:

• "One of the largest stores I have been in."
• "Has everything you need for DIY. Easy to navigate around and staff are very helpful."
• "Has most things, it's well laid out."
• "It's a great place for all DIY/Building stuff."
• "Massive store with huge range of garden tools, plants, furniture, bbqs etc."
• "Vast range of products, many of which are not stocked by most other B&Q's I've been to."
• "Huge store with a good range of stock, as you would expect."

Cons:

• "Regrettably they didn't have what we wanted in store, nor was it available on Click And Collect."
• "Disappointed with this store on the Website it says items are in stock - when you visit you find they don't have it in stock."
• "Stock levels are dramatically different to the website."
• "Complete waste of time ordered part on click and collect when we got to store where told out of stock."
• "Total disgrace, no stars, ordered and paid for 10 items online, total number in stock was 18, arrived to collect to be told that they had no stock."
• "Came in because online it said the item we need was in stock. Went in, and there was none of the item."
• "Everything you could possibly want except for the one thing we came for."

Pricing & Value

Pros:

• "Bought two outdoor garden storage units, £20 each. Great value for the money."
• "Prices were very reasonable."
• "One of the cheapest DIY stores around where you can pick up almost everything you need."
• "Good value for money."

Cons:

• "A very small bag of kindling £8 each and a small sack of logs £30 what are they thinking!!"
• "I'm not confident that they're always the cheapest but they've got convenience in 'spades'."
• "Pensioners day is a joke, bought light fittings told no discount available."