B&Q Reviews Summary

Customer Service

Pros:

• "The staff were helpful in trying to locate the items."
• "Nicola showed such kindness."
• "Had a superb customer support from Derrick who made it 100% easier in finding the things I needed in store."
• "Been here a few times, friendly staff and well laid out."
• "The staff are friendly and helpful so if you are fixing up your home pop in and see what great products they offer."
• "Great shopping experience. Staff are super friendly and knowledgable."
• "The young lady who served us was polite, helpful and first class."

Cons:

• "Extremely unprofessional and rude spoke to member of staff called Sarah at returns who had the most disgusting attitude."
• "Nicola the store assistant has an attitude problem that needs adjustment."
• "Worst staff in the world - rude, disrespectful and unprofessional."
• "Very poor customer service by the manager Kevin, not flexible in his approach to resolving things."
• "Store is big but the staff and management have no price control, customer compassion or customer service skills."
• "The staff are a charmless bunch."
• "Horrible experience. Rude staff."

Store Layout and Stock

Pros:

• "The scale of the Eddington branch is a sight to behold."
• "They have self service cash tills if you don't want to wait in a queue."
• "Had everything I needed for projects around the house."
• "very good the car park is massive allowing disabled access. All on one level they have everything for DIY and many other items."
• "Whats there to say about b&q. Everyone knows you can get everything under one roof."
• "I like it because I can find what I want its spacious it has building section wood section bathroom section kitchen section doors wardrobe garden stuff."
• "Large DIY store selling everything you need for the home and garden."

Cons:

• "Online click and collect is defunct."
• "There was nothing wrong with the store, per se - although they were out of timber, which was what I went in for."
• "I just can't get over the high prices of so many items. Often twice what a builder's merchant might charge."
• "For a warehouse, they have limited stock on many items, especially in kitchens and bathrooms."
• "Although they have a big store it seems that they don't have stock. Ordered online for click and collect. Items showed up as available but when I got to the store they sent an email saying one of the items in my order was out of stock."
• "Shop did not have any brown colour fence life at all and no garden structures."
• "Showing stock on web site... but it’s all sold out of kitchen units!"

Staff Attitude and Helpfulness

Pros:

• "Staff polite and seem quite happy which is always nice."
• "Great disabled parking with easy, safe access to my car. Easy click and collect once staff come to take details."
• "Got to say it - Hans went the extra mile and was so helpful."
• "One member of staff Chrissy was really friendly and helpful, helped us unload the car, then loaded the trolley for us with the new flooring."
• "Iqra was very very helpful and very friendly."
• "The staff at the 'returns' department and the front are always very helpful and kind!"
• "The staff were absolutely excellent. One young man answered my query accurately and politely."