B&Q West Thurrock Reviews Summary

Staff and Service

Pros:

• "Staff are always helpful and I have had no issues with stock being available."
• "The staff were numerous and all those I interacted with were very helpful and cheerful, it was a pleasure shopping there!"
• "Very helpful staff, always going the extra mile to help."
• "Staff is helpful and professional so if you can not find something in this quiet big store they are not hiding :)"
• "All staff are very knowledgeable in their area of expertise and have been trained very well."
• "Really helpful and friendly staff. Brought our flooring out on a pump truck and helped load it up."
• "Staff were friendly and helpful. Highly recommend."

Cons:

• "The staff here are certainly workshy."
• "Unfortunitly had bad experience with rude staff member."
• "Would not cut wood so we had to do it in the carpark to get back to site. Staff just group up and socialise and if you ask for assistance palm you off onto someone else."
• "Very poor customer service. I was there to buy a carpet and they were doing everything to didn't sell it to me."
• "No one manning the stockroom the bar code on the Cooke and Lewis Cooker hood not registering at the till so sent back to the kitchen department for the correct bar code."
• "Not impressed. Store layout doesn't seem logical, usual lack of staff for info in all BQ stores."
• "Lack of staff, no communication."

Store Layout and Stock

Pros:

• "A very nice large store. Displays are well organised."
• "Had everything I needed whereas my local store had practically nothing."
• "Thanks for helping find what i needed even had toilets which were very clean. Nice selection of various items i required even bought a few Christmas bits."
• "Great store massive selections of home interior furnishings, decorating, bathrooms, floor coverings, outdoor section for patios, decking, BBQ etc, great for trades, tools and home DIY projects."
• "Really big store you can usually find what you need here and often they have a wider range of products than local stores."
• "There's a large variety of goods in store."
• "A very big store, lots of variety of hardware goods. The garden centre is also very big, a large variety of plants, flowers, herbs, compost, soil and other plant essentials."

Cons:

• "This stores online ordering system is a complete waste of time and a joke."
• "Only one check out open."
• "Disappointed, a huge store like this that takes hours to go round only having 1 toilet that was out of order."
• "Unhelpful useless waste of time not a lot of stock."
• "It's OK, got most stuff, but badly layed out, hard to find what you have chosen."
• "Ok if they ever actually have the stuff you want in stock."
• "A lot of items are discontinued or out of stock (every time i have visited)."

Customer Experience

Pros:

• "I was also pleasantly surprised at the price of the kitchen and the speed of delivery…… HIGHLY RECOMMEND."
• "Very good social distancing outside and inside the store. I was dreading going to B & Q because of the queues but only 3 people infront of me when I arrived. Plenty of stock, and staff on hand to help."
• "Would recommend this store, they have a lot more stock than normal stores too."
• "Good collection of different range of products. Ample parking, Customer service is good."
• "Highly recommend."
• "A pleasant experience with very helpful staff members.👍👍"
• "customer service was great, came in knowing little to nothing about what paint i should get but Zoe was a big help!"

Cons:

• "Terrible visit, wanted to look at flooring an alarm started sounding....staff didn't know if it was a fire alarm or if it was ever going to stop."
• "Unsurprisingly not very happy."
• "What can one say,spoilt for choice.delivery charges are high,you have to spend well over the top."
• "Stood in the que for 45 minutes with my other half and a baby of 7 months old."
• "Fed up of the click & collect nightmare. B&Q says it's in stock online, order goods, pay for goods but then it's in limbo because the staff can't find the stock in store. Can't trust B&Q to actually have the stock they say they do anymore."
• "Rude staff outside dealing with Public. PLEASE MAKE SURE YOU CHECK THE LID ON YOUR PAINT BEFORE YOU LEAVE AS IF IT COMES OFF IN YOUR CAR THEY WILL NOT TAKE ANY RESPONSIBILITY AND CALL YOU A LIAR. RUDE RUDE RUDE"
• "Biggest queue I have ever been in my life."