Turtle Bay Staines Reviews Summary

Food Quality

Pros:

• "Fantastic food and 5 star service."
• "The food was also so delicious too."
• "Food was lovely and well timed."
• "Amazing food, chefs outdid themselves."
• "Food was lovely, we had bottomless brunch and realise it really is worth it."
• "The food was excellent, well cooked and delicious."
• "Really good, tasty curries. Wings and sweetcorn fritter starters were delicious."
• "Food was great, unfortunately let down by extremely non observant waiting staff."

Cons:

• "Average food, nice cocktails."
• "Have been to turtle bay several times, mixed bag but generally ok."
• "The food is great, ambience is lovely, staff are very courteous and helpful and drinks were affordable."
• "Great Music and drinks but the food was thoroughly disappointing."
• "Food was quite good, drinks were great. The staff are prosperity trained and genuinely care about giving a good service."
• "The jerk chicken here is amazing, washed down with a red stripe makes it a perfect Friday night."
• "Everything on the menu is spicy. Even on the children's menu."
• "Food was good but a bit spicy for me but the beer was cold so gave me an excuse to have few too many."

Service Quality

Pros:

• "Fantastic food and 5 star service."
• "Staff were amazing and so kind."
• "Staff did not disappoint. They understood our aim quickly."
• "Me and my friends came here for the first time for my birthday and I couldn’t have had a better time!"
• "Good welcoming staff, especially the manager AJ who always welcomes us."
• "AJ was amazing as well and recommended a wonderful range of food and drinks."
• "Also had a lovely waiter, Gupta, who paid good attention to us and very hospitable customer service."
• "The staff were very welcoming and polite."

Cons:

• "Understaffed when we visited on a Friday - took a lot of time to order something."
• "I think they should improve their customer service which would make them much better than what they are now."
• "Difficult to say if they were stressed or just... I don't know how else to describe their attitude."
• "Service was reasonably poor, sever seemed un fussed and like he didn't want to be here."
• "Waited 35 mins after being seated at 18:30 for someone to take our drinks order."
• "Service was then slow, and servers were obviously stood at the back of the building talking among themselves."
• "I had to physically walk across to the other side of the restaurant to ask a staff member if anyone was going to serve us."
• "It was a sunny Sunday afternoon and I loved everything when I visited this place."

Atmosphere and Ambience

Pros:

• "Nice spot with good music and ambience for friends to chill."
• "Immaculate atmosphere, they are very professional about you having your physical ID."
• "Although it was quiet when we went there, it had a good atmosphere."
• "Lovely place. I loved the inside design and the music."
• "I loved the ambience and not to mention the food is really really good."
• "We had a great encounter with a member of staff who was working there on Sep 12 at 2pm, his name might’ve been Oliver?"
• "Made no plans to come here but so glad that we did. We were welcomed by super friendly staff and the ambience is spot on."
• "Great vibes and drinks and most importantly we had a great waiter named Gareth."

Cons:

• "Very busy restaurant, would suggest to book in advance."
• "It was mine and my partners first time here and we was welcomed and seen to our seats straight away."
• "Great Music and drinks but the food was thoroughly disappointing."
• "AJ was a great host. The let down was at payment with 2 females at the till behind the bar."
• "The restaurant was extremely spacious and well laid out."
• "The decor was nice and even with few people there at the time that I was there, it still had a great atmosphere."
• "The bill was over £29 which for 1 person was quite a lot but I had such a great experience."
• "I was having lunch there the other day, the restaurant wasn’t very busy to me and my friend’s delight."