Rockin Ronnies Bouncy Castles & Soft Play Hire Reviews Summary

Customer Service

Pros:

• "Friendly service, great communication over email and text."
• "The communication after that was brilliant - follow up booking email and confirmation, a phone call to check the details."
• "Good communication, easy to book and full info provided."
• "Great service and communication. Our 4 year old and his friends all loved the dinosaur activity bouncy castle."
• "Friendly helpful and very efficient service. Great communication and value for money."
• "Great friendly service from start to finish."
• "I spoke to Mark over the phone and through email and he was really helpful."
• "Great communication, we contacted them the day before and they were so accommodating."

Cons:

• "Cancelled 1 hour before due to deliver the bouncy castle without even a heads up of potential cancellation."
• "Not a very good experience from this company. Arrived an hour early to the venue then was made to feel like that was my fault."
• "Only reason not a 5 star was that the last ball pool I hired was not very clean had food on it from the last party."
• "The bouncy castle for my nephews birthday was cancelled a few hours before the event."
• "The guy securing the bouncy castle hit his hand and some profanities were shouted."
• "Absolutely disgusted, booked a bouncy castle months ago. Received email confirmation, had reminders etc to then receive a text message a few days before delivery saying they do not cover our area!!"

Quality and Variety of Products

Pros:

• "Well maintained and clean, we didn’t find any stray socks from other kids parties."
• "The kids loved the bouncy castle, soft play and toys! And the other parents were blown away."
• "The Gazebo was really nice! Great size and very comfortable."
• "Our 4 year old and his friends all loved the dinosaur activity bouncy castle."
• "We ordered a couple of bouncy castles for our U7’s rugby festival - one being the 100ft assault course."
• "The castle was nice and clean and came with a safety mat too."
• "We used Rockin Ronnies for our daughters birthday party. It was really easy to find what we wanted and they had plenty of choice."
• "Great bouncy castle for my little lad's birthday. They brought it early and collected later."

Cons:

• "Only reason i gave 4 stars is because the bouncy castle was dirty inside therefore i had to clean it before the children would go into it."
• "Had an assault course and bouncy castle and stocks booked for a music event which unfortunately couldn’t be outside due to the weather conditions."
• "The bouncy castle I ordered was absolutely perfect for the venue which was indoors. It was immaculate in brilliant condition."
• "The bouncy castle for my nephews birthday was cancelled a few hours before the event."
• "The only reason I have given three stars is due to the attitude and the fact the bouncy castle was filthy!"

Value for Money

Pros:

• "Little did they know how reasonable the cost was!!"
• "Great, streamline experience. Easy booking, reasonably priced, loads of choice."
• "The service was fantastic, very professional and lovely to deal with. Thank you."
• "Everything worked out brilliantly and smoothly. This was one of the most affordable ways to do a party for our son."
• "Brilliant service, excellent communication from booking till event. Staff very friendly and super efficient."
• "Used these guys a few times now, we have a pub with a massive beer garden, so usually take 3 inflatables at a time, the service and set up is second to none."
• "Great experience getting a bouncy castle. Prompt delivery, set up and collection and easy booking. Great prices and the kids had an amazing time!"
• "We hired a bouncy castle for our sons christening. No issues whatsoever, very easy booking staff very helpful and friendly."

Cons:

• "Used rockin Ronnies before it changed hands everything was fine. This time paid more than I used to and had the castle less than 24 hours even though was told would have longer."