Felicity J. Lord Estate Agents Islington Reviews Summary

Agent Responsiveness and Helpfulness

Pros:

• "Robert Jermain who has been incredibly helpful during the process and is quick to respond to any queries."
• "Emanuele has been very helpful so far in our journey on finding a new home. He’s easily contactable and clearly knows his stuff when it comes to the market."
• "Communications from the office have always been prompt, courteous and professional."
• "Paul Zaad has been excellent consultant by far. He has been following up and replied even late evenings."
• "James and the team at Felicity J. Lord have been exceptional from start to finish with our recent house purchase."
• "I cannot express enough how exceptional Luciano and Soulla from Felicity J Lord have been in helping me with my real estate needs."
• "We had a wonderful experience with Felicity J. Lord Estate Agents, due to Adrian's amazing and timely service & communication."

Cons:

• "If I could have put 0 stars, I would have done so. Absolutely incompetent and disrespectful agency!"
• "We could not get any reply to numerous urgent issues for months without constantly sending follow up emails."
• "Absolutely incompetent and disrespectful agency! As a good scammer, they are great as taking your money but very bad at giving it back."
• "I have been a tenant at an FJ Lord managed property in Islington. Its been over 3 months since I have moved out, no checkout schedule has been provided, none of the significant deposit has been returned."
• "The agency refused to extend the term... they sent move-out officer much earlier, despite the flat wasn't clean."
• "Communication has been utterly hopeless. We now have a longstanding complaint open with FJL property management and have little to no reply to any of our emails & phone calls."
• "The follow-up correspondence was so disappointing."

Professionalism and Expertise

Pros:

• "Freddy Ludwig was very helpful and proactive in organising the viewing during the most difficult and unpredictable time."
• "Paul was absolutely brilliant! He showed me the flat I'm about to buy not just once, but took the time to show it three times as I wanted my family and friends to see it as well."
• "From the moment I reached out, Luciano displayed great professionalism and expertise."
• "The staff have always been very pleasant and helpful and the Senior Branch Manager, Guy, has successfully created a very professional team."
• "Very professional and friendly service and able to hold a deal together, which is the part of the job most sellers take for granted."
• "I dealt with James Price and he was lovely throughout - professional and personable."
• "James and his team covered every aspect in the marketing and promotion of our home to achieve a desired result."

Cons:

• "Like many other reviews we have been ignored and hung out to dry with category 1 gas and electrical faults, and black mold spreading everywhere even with a child in the property."
• "Chrystal and Jennifer are extremely incompetent and above all very disrespectful people."
• "As First time buyers we were surprised at the lack of professionalism of the staff."
• "The worst agency I have ever dealt with. Lack of professionalism and loyalty."
• "Eventually, the negotiating process was slowed down by the agency until it was too late to ask for the Deposit Protective Scheme to solve this dispute."
• "Would probably warn against FJ Lord’s conveyancers though. They were acting for the buyer (so this is with the caveat that we didn’t have direct contact with them), and seemed a disaster (losing emails, apparently ignoring their own client for weeks at a time, requesting document they’d already been sent)."
• "The property management is beyond incompetent, emails are ignored, knowledge of issues denied despite having email evidence to the contrary."

Customer Service and Support

Pros:

• "Luciano has been a fantastic help, assisting me with everything I need!"
• "Our communication with Anna Gazzaniga was excellent from the beginning to the end, she was so kind, professional, responsive and always happy to help."
• "The online referencing tool was easy to use and emails were responded to efficiently."
• "I would highly recommend using Felicity J Lord as a service for property hunting, whether it's renting or owning a flat in London."
• "The customer service I receive from Soulla is faultless and I am very happy to have her managing my property."
• "I am happy with the service at Felicity J Lord."
• "They have exceptional customer service and a very quick response rate to any questions you may have."

Cons:

• "We were moved in an apartment which had not been cleaned - it was absolutely filthy."
• "The agency refused to extend the term... Thus, all that dirt, stains, etc got into the final report without giving the other cleaning service to finish the job."
• "The move-out tenant cleaning service had cancelled the order friday after 5pm, imagine, how difficult it was to find another one for the weekend!"
• "The previous tenants things were still in the apartment and because we collected the keys on a Saturday nobody at the branch answered the phone."
• "Please sort our issue out or get someone to get in touch with me."
• "After all that I had to pestering the agency 'where's my deposit?' for two or three weeks."
• "The way we've been treated has been nothing short of discompassionate and unfair."