Felicity J. Lord Estate Agents Islington Reviews Summary
Category: Real estate agent London
Address: 313 Upper St, London, N1 2XQ, United Kingdom
Phone: +442045128386
Rating: 4.7
based on 360 reviews.
Agent Responsiveness and Helpfulness
Pros:
"Robert Jermain who has been incredibly helpful during the process and is quick to respond to any queries."
"Emanuele has been very helpful so far in our journey on finding a new home. He’s easily contactable and clearly knows his stuff when it comes to the market."
"Communications from the office have always been prompt, courteous and professional."
"Paul Zaad has been excellent consultant by far. He has been following up and replied even late evenings."
"James and the team at Felicity J. Lord have been exceptional from start to finish with our recent house purchase."
"I cannot express enough how exceptional Luciano and Soulla from Felicity J Lord have been in helping me with my real estate needs."
"We had a wonderful experience with Felicity J. Lord Estate Agents, due to Adrian's amazing and timely service & communication."
Cons:
"If I could have put 0 stars, I would have done so. Absolutely incompetent and disrespectful agency!"
"We could not get any reply to numerous urgent issues for months without constantly sending follow up emails."
"Absolutely incompetent and disrespectful agency! As a good scammer, they are great as taking your money but very bad at giving it back."
"I have been a tenant at an FJ Lord managed property in Islington. Its been over 3 months since I have moved out, no checkout schedule has been provided, none of the significant deposit has been returned."
"The agency refused to extend the term... they sent move-out officer much earlier, despite the flat wasn't clean."
"Communication has been utterly hopeless. We now have a longstanding complaint open with FJL property management and have little to no reply to any of our emails & phone calls."
"The follow-up correspondence was so disappointing."
Professionalism and Expertise
Pros:
"Freddy Ludwig was very helpful and proactive in organising the viewing during the most difficult and unpredictable time."
"Paul was absolutely brilliant! He showed me the flat I'm about to buy not just once, but took the time to show it three times as I wanted my family and friends to see it as well."
"From the moment I reached out, Luciano displayed great professionalism and expertise."
"The staff have always been very pleasant and helpful and the Senior Branch Manager, Guy, has successfully created a very professional team."
"Very professional and friendly service and able to hold a deal together, which is the part of the job most sellers take for granted."
"I dealt with James Price and he was lovely throughout - professional and personable."
"James and his team covered every aspect in the marketing and promotion of our home to achieve a desired result."
Cons:
"Like many other reviews we have been ignored and hung out to dry with category 1 gas and electrical faults, and black mold spreading everywhere even with a child in the property."
"Chrystal and Jennifer are extremely incompetent and above all very disrespectful people."
"As First time buyers we were surprised at the lack of professionalism of the staff."
"The worst agency I have ever dealt with. Lack of professionalism and loyalty."
"Eventually, the negotiating process was slowed down by the agency until it was too late to ask for the Deposit Protective Scheme to solve this dispute."
"Would probably warn against FJ Lord’s conveyancers though. They were acting for the buyer (so this is with the caveat that we didn’t have direct contact with them), and seemed a disaster (losing emails, apparently ignoring their own client for weeks at a time, requesting document they’d already been sent)."
"The property management is beyond incompetent, emails are ignored, knowledge of issues denied despite having email evidence to the contrary."
Customer Service and Support
Pros:
"Luciano has been a fantastic help, assisting me with everything I need!"
"Our communication with Anna Gazzaniga was excellent from the beginning to the end, she was so kind, professional, responsive and always happy to help."
"The online referencing tool was easy to use and emails were responded to efficiently."
"I would highly recommend using Felicity J Lord as a service for property hunting, whether it's renting or owning a flat in London."
"The customer service I receive from Soulla is faultless and I am very happy to have her managing my property."
"I am happy with the service at Felicity J Lord."
"They have exceptional customer service and a very quick response rate to any questions you may have."
Cons:
"We were moved in an apartment which had not been cleaned - it was absolutely filthy."
"The agency refused to extend the term... Thus, all that dirt, stains, etc got into the final report without giving the other cleaning service to finish the job."
"The move-out tenant cleaning service had cancelled the order friday after 5pm, imagine, how difficult it was to find another one for the weekend!"
"The previous tenants things were still in the apartment and because we collected the keys on a Saturday nobody at the branch answered the phone."
"Please sort our issue out or get someone to get in touch with me."
"After all that I had to pestering the agency 'where's my deposit?' for two or three weeks."
"The way we've been treated has been nothing short of discompassionate and unfair."