Kingfisher Medical Centre Reviews Summary

Staff Knowledge & Professionalism

Pros:

• "I had an appointment with one of the paramedics last Friday due to an ear ache I had for a few weeks who was very knowledgeable, listened patiently to all my concern and responded not just with great knowledge and understanding but also with empathy."
• "The nurse I saw was lovely & very informative."
• "My Dr takes their time to listen to your needs, and they have a great support team who follow up quickly with care needs."
• "Nurse Kelly Stevenson is the best nurse I have every been met. She is very care professional."
• "The doctors were all amazing - they listened attentively to my concerns and provided thorough and thoughtful treatment."
• "The Dr was very nice and very thorough. She made me feel relaxed and listened to."

Cons:

• "The Doctors are nice when you finally get to meet or talk with them, but the process around seeing them and getting referrals to specialists is unbelievably chaotic and mismanaged!!!"
• "The doctors also don’t seem to follow up on any of their promises."
• "The first GP I saw was patronising, in a rush and made me feel like I was an annoyance."
• "By phone they’re always very kind but in the end, they never help with anything."

Reception & Administrative Staff

Pros:

• "The receptionists seemed also very friendly and helpful even though they were obviously very busy dealing with patient requests on phone and in person."
• "Reception staff are friendly & go above and beyond to help and support me in getting the right face 2 face appointment."
• "I have always had a positive response from every member of staff at this surgery."
• "The receptionist was also a standout - she was so friendly and helpful, and made the whole process a breeze."

Cons:

• "I’ve had the displeasure of dealing with them whilst caring for a friend who they’ve driven to despair through their incompetence."
• "Half the time, the receptionists/admin team don't even know what doctors my friend has seen/spoken to, or what has been agreed as the next steps."
• "Office/ Reception staff are unhelpful, seemed poorly trained and do not have any inkling of patient care."
• "Unfriendly, unhelpful and disrespectful receptionist!"

Appointments & Wait Times

Pros:

• "it was really easy to get an appointment in the beginning."
• "So, Recently that trapped nerve came back. I called, they got a paramedic to call me the same morning & I got an appointment booked for the next morning which I was well impressed with."
• "My next experience was also very good. I wanted to speak to the doctor as I had some concerns and I had same day phone consultation."

Cons:

• "Then about a year later I had a trapped nerve in my back & my appointment was 2 months away."
• "But being asked to leave the room after 10mins appointment when you need to wait for a month ( if not more) to see a doctor its really disrespectful."
• "Really disappointing practice. Takes forever for the reception to pick up a call and then when they do the waiting time for appointments is super long."
• "Appointments and the general service have somewhat dropped in efficiency at this practice over the last few months."

Overall Experience & Service Quality

Pros:

• "This is the best practice I’ve had in London."
• "Probably best UK GP practice I've ever been a member of."
• "So happy with the GP."
• "Great service. All staff professional, friendly and helpful."
• "I can honestly say this GP reminds me of GP'S 30 years ago. Excellent cannot believe anyone would give this GP low ratings."

Cons:

• "I've lived in multiple places across the UK and London, and I've never come across a more badly organized GP practice than this one."
• "Overall this practice has poor customer service, lack of interest in patient care, patronising, uninterested GPs and long wait times."
• "It’s like the receptionist is the new GP. I am now leaving this practice to find a practice that practices care and empathy for their patients."

Facilities and Cleanliness

Pros:

• "Overall, this practice seems to be committed and supportive in their approach, it is a very clean environment and welcoming."
• "The facilities are clean and tidy."
• "And since the renovations the surgery looks good as well."

Cons:

• None provided.

Communication and Feedback

Pros:

• None provided.

Cons:

• "She has a GP and she will not be speaking to your paramedics again but a doctor!"
• "I don't know why the bad reviews, I suppose they had old bad management but I've been a pt here since September 2019 and the doctors, nurses, and staff have all been lovely."