Crawley Road Medical Centre Reviews Summary

Appointment Accessibility and Scheduling

Pros:

• "You can fill in a short form on the NHS app and get a call back, often the next day."
• "The e-consult system suits me and phone appointments have been within 48 hours of submitting."
• "Can book online and request prescriptions and email questions and they reply."

Cons:

• "To get an appointment, now you have to wait a week or even more."
• "After waiting 3 weeks for an appointment... my husband got a call one day before the appointment and been informed that his appointment been cancelled and was rescheduled for a new appointment after 2 weeks."
• "Almost impossible to get through on the phone, once tried for a WEEK during my lunch hours and before/after work to get through on the phone."
• "It is very hard to get an appointment to see the GP."

Staff and Reception Service

Pros:

• "Receptionists are nice and helpful in what to do if you can't get an appointment and are good at passing messages and information to the doctors."
• "They offer a wide range of service now and most of them can be booked online saving time and money for the patients."
• "Reception staff are great, always polite and helpful."

Cons:

• "Reception Staff is absolutely clueless."
• "The reception is really rude."
• "Helpless staff, lost in space receptionists with lack of customer service."
• "Reception staff let the whole practice down."
• "While the gp doctors are very good the practice lack of trained and polite receptionists."

Quality of Medical Care

Pros:

• "The GPs have been nice and even found an article about my condition in one of his magazines and called me to tell me he had left it on reception for me."
• "Doctors are very good."
• "Dr Mason is a great doctor also and have seen him a few times in the past."

Cons:

• "Not very trustworthy. Had to go to a private doctor who immediately saw this big infection."
• "One doctor didn't know the difference between MS and ME - multiple sclerosis v. myalgic encephalitis."

Communication and Responsiveness

Pros:

• "They also called to check in to ensure everything was sorted in the end."

Cons:

• "The doctors won't call you back if you request then when they call you they can help you with only one problem."
• "Was told that call backs would be given and not one call back for three weeks."

Prescription Management

Pros:

• "Can request prescriptions online."

Cons:

• "They have to be constantly and repeatedly chased to process prescriptions to the point I have several times run out of medication."

Professionalism and Staff Conduct

Pros:

• "Dr Oberoi is the only star in this whole surgery."
• "I've noticed some of the mixed bag of reviews some of which in the past I could relate to but their recent improvements have been significant."

Cons:

• "They have lost test results for my partner, not referred certain issues despite saying they would, been very rude on more than one occasion."
• "The reception staff are appalling and need to go on a people skills course! Simple listen and respond goes a long way."
• "The receptionists should attend customer care course as soon as possible - so rude and arrogant."
• "Reception staff are rude and defensive on the phone and act like it's somehow your fault they have dropped the ball."